Student Support Specialist

Western Governors University
Salt Lake City
Workplace: OnsiteFull timeUSD 20.96 - 30.43Function: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Professional demeanor","Multitasking","Problem-solving","Critical thinking"]

Help students and staff by researching and resolving inquiries for Student Support Services across channels like a high-volume phone queue, email, and other communications. Use internal systems such as Salesforce and Genesys to resolve concerns, document interactions, and escalate complex issues when needed. Identify opportunities for process improvements and support solution-focused initiatives to improve the overall student support experience.

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FursaFursa
Western Governors University
Western Governors University
1 day ago

Student Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Help students and staff by researching and resolving inquiries for Student Support Services across channels like a high-volume phone queue, email, and other communications. Use internal systems such as Salesforce and Genesys to resolve concerns, document interactions, and escalate complex issues when needed. Identify opportunities for process improvements and support solution-focused initiatives to improve the overall student support experience.
Location: Salt Lake City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide tailored assistance to students and staff across varying skill levels.
  • •Manage high-volume student inquiries via phone queue, email, and other communication channels.
  • •Resolve concerns using internal systems such as Salesforce and Genesys.
  • •Collaborate with internal teams and escalate complex cases when necessary.
  • •Log and accurately document interactions.
Travel: Low travel

Pay and Benefits

Salary: USD 20.96 - 30.43
Perks:Health InsuranceDentalVisionHsaRetirement SavingsPaid LeaveParental Leave

Key Requirements

  • •High school diploma or equivalent
  • •1+ years of customer service or contact center experience
  • •Strong verbal, written, and presentation communication skills
  • •Detail-oriented with strong multitasking capabilities
  • •Strong problem-solving and critical thinking skills
Experience:1+ years
Education:High School
Skills:CommunicationProfessional demeanorMultitaskingProblem-solvingCritical thinking
Tech Stack:SalesforceGenesys

Company Brief

Western Governors University
An accredited, nonprofit online university offering competency-based bachelor’s and master’s degree programs focused on workforce-relevant skills across business, IT, education, health, and nursing.
Industry: Education
Company Size: Enterprise (1,001+ employees)
Growth: Nonprofit & NGO
Headquarters: Salt Lake City, United States
Founded: 1997
WebsiteLinkedIn