INFO TECHNOLOGY SR. ASSOCIATE

NTT
Noida
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskSkills: ["Communication","Interpersonal skills","Analytical thinking","Problem-solving","Troubleshooting"]

Provide L1/L2 application support for healthcare systems, working under senior team guidance to resolve operational issues. Monitor application health, log incidents, troubleshoot basic problems, and support SLA-driven operations. Collaborate with physicians, nurses, technicians, and administrative users to address day-to-day needs. Apply ITIL concepts, support testing and upgrades, validate patches, and maintain documentation, SOPs, and knowledge management.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
1 week ago

INFO TECHNOLOGY SR. ASSOCIATE

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Provide L1/L2 application support for healthcare systems, working under senior team guidance to resolve operational issues. Monitor application health, log incidents, troubleshoot basic problems, and support SLA-driven operations. Collaborate with physicians, nurses, technicians, and administrative users to address day-to-day needs. Apply ITIL concepts, support testing and upgrades, validate patches, and maintain documentation, SOPs, and knowledge management.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Support day-to-day operational issues for healthcare applications in collaboration with clinical and administrative stakeholders.
  • •Provide L1/L2 application support for healthcare systems under senior team guidance.
  • •Monitor application health, log incidents, troubleshoot basic issues, and support SLA-driven operations.
  • •Use ITIL concepts (Incident, Request, Problem, Change, Release Management) to guide support activities.
  • •Support application testing, upgrades, patch validation, documentation, SOP creation, and knowledge management.

Key Requirements

  • •Basic understanding of the healthcare provider domain, including hospital operations, clinical workflows, and healthcare applications.
  • •Ability to work with physicians, nurses, technicians, and administrative staff to support day-to-day operational issues.
  • •Strong communication and interpersonal skills to interact with business users, clinical staff, and technical teams.
  • •Analytical thinking, problem-solving, and troubleshooting skills with a proactive approach to learning and issue resolution.
  • •Willingness to provide L1/L2 application support for healthcare systems under senior team guidance.
Experience:HealthcareHealthcare provider
Skills:CommunicationInterpersonal skillsAnalytical thinkingProblem-solvingTroubleshooting
Tech Stack:ITILIncident managementRequest managementProblem managementChange managementRelease managementApplication testingSLA

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn