IT Operations Analyst

Harvey
San Francisco
Workplace: HybridFull timeUSD 109,100 - 163,700 annuallyFunction: Business OperationsSkills: ["Communication","Customer service","Problem-solving","Empathy","Proactive mindset"]

Own day-to-day IT operations for Harvey’s employee experience in the San Francisco office, from onboarding to offboarding. Provide white-glove support by triaging requests through Slack, ticketing systems, and in-person help. Administer core SaaS platforms (Google Workspace, Okta, Slack, Zoom) and MDM tools (Jamf/Intune), troubleshoot device and networking issues, and use root-cause analysis to improve reliability.

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Harvey
Harvey
1 month ago

IT Operations Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 8 months ago

Job Summary

Own day-to-day IT operations for Harvey’s employee experience in the San Francisco office, from onboarding to offboarding. Provide white-glove support by triaging requests through Slack, ticketing systems, and in-person help. Administer core SaaS platforms (Google Workspace, Okta, Slack, Zoom) and MDM tools (Jamf/Intune), troubleshoot device and networking issues, and use root-cause analysis to improve reliability.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Provide hands-on IT support in the San Francisco office to deliver a great employee experience.
  • •Support onboarding and offboarding to ensure new hires are productive from day one and departures are handled securely.
  • •Deliver white-glove IT support by triaging requests via Slack, ticketing systems, and in-person interactions with speed and empathy.
  • •Administer and optimize core SaaS platforms (Google Workspace, Okta, Slack, Zoom) and MDM solutions (Jamf/InTune) to ensure secure, reliable access.
  • •Troubleshoot employee issues (laptops, access, peripherals, printers, video conferencing, networking) and improve reliability using root-cause analysis, automation, and documentation.

Pay and Benefits

Salary: USD 109,100 - 163,700 annually
Equity and Bonus:Equity
Perks:EquityAnnual Bonus

Key Requirements

  • •3+ years of IT support experience in a fast-paced startup or tech environment.
  • •Strong proficiency with identity and access management platforms (Okta preferred), Google Workspace administration, and macOS device management.
  • •Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools.
  • •Hands-on scripting or automation experience (e.g., Python, Bash, Okta Workflows) beyond basic helpdesk troubleshooting.
  • •Excellent communication and customer service skills, including supporting senior leaders and cross-functional stakeholders.
Experience:IT supportSaaSStartup
Skills:CommunicationCustomer serviceProblem-solvingEmpathyProactive mindset
Tech Stack:OktaGoogle WorkspaceSlackZoomJamfIntuneMDMMacOSPythonBashOkta WorkflowsPowerShellMicrosoft OfficeWindowsSSOMFA

Company Brief

Harvey
Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor