Harvey

1 week ago

IT Operations Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Own day-to-day IT operations for Harvey’s employee experience in the San Francisco office, from onboarding to offboarding. Provide white-glove support by triaging requests through Slack, ticketing systems, and in-person help. Administer core SaaS platforms (Google Workspace, Okta, Slack, Zoom) and MDM tools (Jamf/Intune), troubleshoot device and networking issues, and use root-cause analysis to improve reliability.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Provide hands-on IT support in the San Francisco office to deliver a great employee experience.
•Support onboarding and offboarding to ensure new hires are productive from day one and departures are handled securely.
•Deliver white-glove IT support by triaging requests via Slack, ticketing systems, and in-person interactions with speed and empathy.
•Administer and optimize core SaaS platforms (Google Workspace, Okta, Slack, Zoom) and MDM solutions (Jamf/InTune) to ensure secure, reliable access.
•Troubleshoot employee issues (laptops, access, peripherals, printers, video conferencing, networking) and improve reliability using root-cause analysis, automation, and documentation.

Pay and Benefits

Salary: USD 109,100 - 163,700 annually

Equity and Bonus:Equity

Perks:EquityAnnual Bonus

Key Requirements

•3+ years of IT support experience in a fast-paced startup or tech environment.
•Strong proficiency with identity and access management platforms (Okta preferred), Google Workspace administration, and macOS device management.
•Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools.
•Hands-on scripting or automation experience (e.g., Python, Bash, Okta Workflows) beyond basic helpdesk troubleshooting.
•Excellent communication and customer service skills, including supporting senior leaders and cross-functional stakeholders.

Experience:IT supportSaaSStartup

Skills:CommunicationCustomer serviceProblem-solvingEmpathyProactive mindset

Tech Stack:OktaGoogle WorkspaceSlackZoomJamfIntuneMDMMacOSPythonBashOkta WorkflowsPowerShellMicrosoft OfficeWindowsSSOMFA

Company Brief

Harvey

Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Harvey

1 week ago

IT Operations Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Provide hands-on IT support in the San Francisco office to deliver a great employee experience.
•Support onboarding and offboarding to ensure new hires are productive from day one and departures are handled securely.
•Deliver white-glove IT support by triaging requests via Slack, ticketing systems, and in-person interactions with speed and empathy.
•Administer and optimize core SaaS platforms (Google Workspace, Okta, Slack, Zoom) and MDM solutions (Jamf/InTune) to ensure secure, reliable access.
•Troubleshoot employee issues (laptops, access, peripherals, printers, video conferencing, networking) and improve reliability using root-cause analysis, automation, and documentation.

Pay and Benefits

Salary: USD 109,100 - 163,700 annually

Equity and Bonus:Equity

Perks:EquityAnnual Bonus

Key Requirements

•3+ years of IT support experience in a fast-paced startup or tech environment.
•Strong proficiency with identity and access management platforms (Okta preferred), Google Workspace administration, and macOS device management.
•Experience with Google Workspace, Okta (SSO/MFA), Slack, and other SaaS tools.
•Hands-on scripting or automation experience (e.g., Python, Bash, Okta Workflows) beyond basic helpdesk troubleshooting.
•Excellent communication and customer service skills, including supporting senior leaders and cross-functional stakeholders.

Experience:IT supportSaaSStartup

Skills:CommunicationCustomer serviceProblem-solvingEmpathyProactive mindset

Tech Stack:OktaGoogle WorkspaceSlackZoomJamfIntuneMDMMacOSPythonBashOkta WorkflowsPowerShellMicrosoft OfficeWindowsSSOMFA

Company Brief

Harvey

Industry: LegalTech

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2022

Glassdoor: 4.1

Website LinkedIn Glassdoor