Service Lead (Oakbrook, Illinois (US-IL), US)

Burberry
United States
Workplace: OnsiteFull timeUSD 23 - 25.5 hourlyFunction: Administration & Executive AssistanceExperience: 1-2 yearsSkills: ["Coaching","Team leadership","Customer service","Problem-solving","Communication"]

Supervise the sales floor to deliver an exceptional Burberry Experience and drive sales goal attainment. Coach and motivate sales associates through real-time feedback, role-play, and development plans, while managing customer flow to ensure no client is left unattended. Partner across specialists, stock, and operations teams to improve selling skills, close sales, handle escalations, and support store open/close procedures.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Burberry
Burberry
1 day ago

Service Lead (Oakbrook, Illinois (US-IL), US)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Supervise the sales floor to deliver an exceptional Burberry Experience and drive sales goal attainment. Coach and motivate sales associates through real-time feedback, role-play, and development plans, while managing customer flow to ensure no client is left unattended. Partner across specialists, stock, and operations teams to improve selling skills, close sales, handle escalations, and support store open/close procedures.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Supervise and motivate sales associates to deliver high-value customer experiences on the selling floor.
  • •Provide real-time performance coaching and feedback to improve selling skills and close sales to meet goals and KPIs.
  • •Lead the customer-facing team, manage customer flow, and ensure every client receives the full Burberry Experience.
  • •Drive collaboration between sales associates, specialists, stock associates, and operations team members to support the store’s performance.
  • •Resolve difficult customer issues, escalate when needed, and in management absence process post-void transactions and authorize discounts.

Pay and Benefits

Salary: USD 23 - 25.5 hourly

Key Requirements

  • •Advanced knowledge of POS systems.
  • •1–2 years of supervisory or management experience in retail sales.
  • •Comfort using digital tools and prior experience with Apple mobile devices.
  • •Ability to coach associates in the moment and after customer transactions.
  • •Strong understanding of company policies and procedures to enforce operational guidelines.
Experience:1-2 yearsRetail sales
Skills:CoachingTeam leadershipCustomer serviceProblem-solvingCommunication
Tech Stack:POS

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn