Client Success Specialist

Flywire
Bali
Workplace: RemoteContractFunction: Customer Success & Account ManagementExperience: 2-3 yearsSkills: ["Interpersonal skills","Analytical skills","Planning skills","Presentation skills","Strategic thinking","Project management","Customer objection handling","Time management"]

Own end-to-end client success for new and existing travel clients across APAC, with a focus on Indonesia. Partner with the Travel sales team and Client Success leadership to grow the client base, improve retention, and increase revenue and utilization. Drive onboarding, build strong relationships, and provide analytics and timely issue resolution. Advise clients as a strategic consultant, capturing feedback to inform product and management, while representing Flywire professionally.

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Flywire
Flywire
1 day ago

Client Success Specialist

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Last checked: 5 hours agoStatus: Live

Job Summary

Own end-to-end client success for new and existing travel clients across APAC, with a focus on Indonesia. Partner with the Travel sales team and Client Success leadership to grow the client base, improve retention, and increase revenue and utilization. Drive onboarding, build strong relationships, and provide analytics and timely issue resolution. Advise clients as a strategic consultant, capturing feedback to inform product and management, while representing Flywire professionally.
Location: Bali
Workplace: Remote
Employment Type: Contract · 12 months
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Onboard clients and ensure success across the client life cycle.
  • •Build and maintain strong relationships and communication within key travel client accounts.
  • •Develop strategies to grow transaction volume and increase revenue through up-selling.
  • •Provide clients with analytics and additional reporting, and resolve issues accurately and timely.
  • •Act as a trusted advisor by gathering client feedback and communicating evolving needs to product and management.

Key Requirements

  • •Fluent in English and Bahasa Indonesia.
  • •2 to 3 years of relationship management, account management, or similar experience.
  • •Experience handling customer objections and leading customer relationships in a commercial setting.
  • •Excellent interpersonal, analytical, and planning skills, with strong presentation skills in both languages.
  • •Strategic thinker with strong project management skills to lead time-sensitive, cross-functional initiatives in a fast-paced environment.
Experience:2-3 years
Skills:Interpersonal skillsAnalytical skillsPlanning skillsPresentation skillsStrategic thinkingProject managementCustomer objection handlingTime management
Languages:EnglishBahasa Indonesia
Tech Stack:SmartsheetSalesforceLookerZendesk

Company Brief

Flywire
Provides a global payments platform and vertical-specific software to enable complex cross-border and domestic receivables for education, healthcare, travel and B2B clients, streamlining payments, reconciliation and receivables workflows.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Boston, United States
Founded: 2009
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor