Vice President & Branch Head- Ludhiana (Noida, UP, IN, 201301)

HSBC
Noida
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 5-10 yearsEducation: mastersSkills: ["Leadership","Coaching","Customer relations","Service delivery","Stakeholder coordination"]

Lead and manage growth of the bank’s business in an HSBC branch, driving International Wealth and Premier Banking (IWPB) performance. Own deposit growth and expand Wealth Management market share, focusing on increasing HNI customers. Coordinate marketing, ensure excellent service delivery and customer experience, monitor branch operations, handle complaints within SLA using TCF and HSBC values, and coach the team to achieve business goals.

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FursaFursa
HSBC
HSBC
2 days ago

Vice President & Branch Head- Ludhiana (Noida, UP, IN, 201301)

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Job Summary

Lead and manage growth of the bank’s business in an HSBC branch, driving International Wealth and Premier Banking (IWPB) performance. Own deposit growth and expand Wealth Management market share, focusing on increasing HNI customers. Coordinate marketing, ensure excellent service delivery and customer experience, monitor branch operations, handle complaints within SLA using TCF and HSBC values, and coach the team to achieve business goals.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Sr. Director level

Key Responsibilities

  • •Direct and manage growth of the bank’s business in the branch, in line with INM strategic plans and AOP projections.
  • •Contribute to area/branch profitability and enhance market share in the branch’s area of operation.
  • •Monitor and implement best practices across the region, ensuring consistently high product and service delivery across the branch.
  • •Develop and maintain customer relations, manage customer contact, and ensure complaints are handled within SLA using TCF and HSBC values.
  • •Coach the team to achieve business goals, manage attrition, and contribute to subordinate development and branch morale.

Pay and Benefits

Perks:Flexible Working

Key Requirements

  • •Post Graduate qualification.
  • •5-10 years of work experience.
  • •Ability to lead and manage branch growth of IWPB business in line with strategic plans and projections.
  • •Experience coordinating marketing efforts and delivering high levels of product and service delivery.
  • •Ability to handle customer complaints sensitively and efficiently within SLA, applying TCF and HSBC values.
Experience:5-10 years
Education:Master's
Skills:LeadershipCoachingCustomer relationsService deliveryStakeholder coordination
Certifications:Anti-Money Laundering trainingSanctions training

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn