Care Ops

Alan
France
Workplace: HybridFull timeFunction: Business OperationsSkills: ["Communication","Project management","Leadership","Process optimization","Independent work"]

Own care tooling and efficiency for the Care Ops team, supporting global care operations across France, Belgium, Spain, and Canada. You’ll monitor performance and SLAs, identify scaling gaps, and drive automation and AI-powered use cases to improve productivity. Lead contact experience initiatives, collaborate with Product crews to enhance the tooling stack (Automation Platform, Intercom, Dust, Klaus, Aircall), and manage external provider partnerships and RFPs.

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Alan
Alan
8 months ago

Care Ops

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Last checked: 6 hours agoStatus: Live

Job Summary

Own care tooling and efficiency for the Care Ops team, supporting global care operations across France, Belgium, Spain, and Canada. You’ll monitor performance and SLAs, identify scaling gaps, and drive automation and AI-powered use cases to improve productivity. Lead contact experience initiatives, collaborate with Product crews to enhance the tooling stack (Automation Platform, Intercom, Dust, Klaus, Aircall), and manage external provider partnerships and RFPs.
Location: France
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Conduct deep dives into performance monitoring (SLAs, ticket-level framework) and share actionable findings.
  • •Identify areas where processes don’t scale and introduce solutions including automation, externalization, or AI-driven use cases.
  • •Pilot new contact channel projects and support globalization of the contacting experience.
  • •Own and improve the care tooling stack (Automation Platform, Intercom, Dust, Klaus, Aircall) to keep tools up-to-date and integrated.
  • •Collaborate with Product crews to drive tooling efficiency and manage partnerships and RFP processes.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceEquityRemote WorkLearning BudgetParental Leave

Key Requirements

  • •Strong written and verbal communication skills in English and French.
  • •Excellent project management and leadership skills to coordinate multiple stakeholders.
  • •Passion for process optimization with an ability to implement solutions quickly and iteratively.
  • •Ability to work independently in a fast-paced environment.
  • •Robust data analytics skills; SQL proficiency is highly desirable.
Skills:CommunicationProject managementLeadershipProcess optimizationIndependent work
Languages:EnglishFrench
Tech Stack:AINo-codeSQLAutomation PlatformIntercomDustKlausAircall

Company Brief

Alan
Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.
Industry: Health Insurance (Payers)
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Paris, France
Founded: 2016
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor