Consultant, Account Services Management

Dell
Georgia
Workplace: RemoteFull timeUSD 147,900 - 191,400 annuallyFunction: IT Operations (Systems/Network Admin)Skills: ["Leadership","Cross-functional collaboration","Process improvement","Knowledge sharing","Communication"]

Lead and manage service delivery for large-scale AI data center operations, partnering with global teams to implement best practices and maintain stable customer outcomes. Develop and refine customer service delivery playbooks for AI workloads, identify process gaps in field support, and drive improvements. Own incident, problem, request, change, service level, and configuration management, while coordinating resources, resolving disputes, and communicating across tactical to strategic levels.

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FursaFursa
Dell
Dell
3 days ago

Consultant, Account Services Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead and manage service delivery for large-scale AI data center operations, partnering with global teams to implement best practices and maintain stable customer outcomes. Develop and refine customer service delivery playbooks for AI workloads, identify process gaps in field support, and drive improvements. Own incident, problem, request, change, service level, and configuration management, while coordinating resources, resolving disputes, and communicating across tactical to strategic levels.
Location: Georgia
Workplace: Remote
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Sr. Manager level

Key Responsibilities

  • •Develop, implement, and adhere to global industry best practices with global teams.
  • •Develop and refine customer service delivery playbooks for AI workloads.
  • •Identify process gaps or inefficiencies in AI infrastructure field support and propose improvements.
  • •Manage service delivery processes including incident management, problem management, request management, change management, service level management, and configuration management.
  • •Coordinate resources and drive customer management activities including dispute resolution, technical resolution, and communications from tactical to strategic levels.

Pay and Benefits

Salary: USD 147,900 - 191,400 annually

Key Requirements

  • •12+ years of related experience with a Bachelor's degree, or 8+ years with a Master's, or 5+ years with a PhD (or equivalent) in Computer Science, Engineering, Electrical Engineering, or related fields.
  • •9–12 years of experience in IT infrastructure, data center operations, AI server maintenance, or field services, with 3–5 years in a technical leadership or management role.
  • •Proven experience managing large-scale technical projects (1,000+ servers) in AI data center environments.
  • •Familiarity with global best practices in data center operations and AI infrastructure.
  • •Certifications in project management (PMP, Agile) or data center operations (CDCP, CDCS) are a plus, and willingness to travel to customer sites for on-call/after-hours escalations.
Experience:IT infrastructureData center operationsAIField services
Education:
Skills:LeadershipCross-functional collaborationProcess improvementKnowledge sharingCommunication
Certifications:PMPAgileCDCPCDCS
Tech Stack:AI server maintenanceAI workloadsData center operationsServersIncident managementProblem managementRequest managementChange managementService level managementConfiguration management

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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Glassdoor: 3.8
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