Jr. Systems Engineer - Hybrid

Atlas Technica
New York
Workplace: HybridFull timeUSD 55,000 - 75,000 annuallyFunction: IT Operations (Systems/Network Admin)Skills: ["Communication","Responsibility","Attention to detail","Follow-through","Stakeholder management"]

Provide onsite and remote IT support for client users across New York City, Stamford, and Greenwich. Troubleshoot desktop, software, hardware, mobile device, and connectivity issues using a ticketing system, escalate complex problems, and maintain accurate documentation. Support primarily Microsoft 365 services such as Exchange Online, SharePoint Online, Intune, and Entra ID/Azure Active Directory, while following change-control and client-specific procedures in a fast-paced managed services environment.

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Atlas Technica
Atlas Technica
1 month ago

Jr. Systems Engineer - Hybrid

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide onsite and remote IT support for client users across New York City, Stamford, and Greenwich. Troubleshoot desktop, software, hardware, mobile device, and connectivity issues using a ticketing system, escalate complex problems, and maintain accurate documentation. Support primarily Microsoft 365 services such as Exchange Online, SharePoint Online, Intune, and Entra ID/Azure Active Directory, while following change-control and client-specific procedures in a fast-paced managed services environment.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Entry level

Key Responsibilities

  • •Provide onsite and remote IT support to client users.
  • •Troubleshoot and resolve desktop, software, hardware, mobile device, and connectivity issues.
  • •Use a ticketing system to document, manage, and resolve support requests.
  • •Escalate technical issues to Systems Engineers or Senior Systems Engineers when appropriate.
  • •Maintain up-to-date technical documentation and follow organizational/client policies and change-control procedures.
Travel: Low travel

Pay and Benefits

Salary: USD 55,000 - 75,000 annually

Key Requirements

  • •At least one year of professional IT experience in desktop support, systems engineering, systems administration, or related technical support.
  • •Provide end-user and desktop support for Microsoft Windows, Microsoft Office, desktop/laptop computers, and mobile devices.
  • •Experience supporting Microsoft 365 technologies including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID/Azure Active Directory.
  • •Basic knowledge of Microsoft Windows Server platforms, Active Directory, and Group Policy, plus networking concepts.
  • •Ability to commute to client offices in New York City, Stamford, and Greenwich as needed; periodic travel between locations required.
Experience:Financial servicesManaged servicesHedge fundsAlternative investments
Skills:CommunicationResponsibilityAttention to detailFollow-throughStakeholder management
Tech Stack:Microsoft WindowsMicrosoft OfficeMicrosoft 365Exchange OnlineSharePoint OnlineMicrosoft IntuneMicrosoft Entra IDAzure Active DirectoryWindows ServerActive DirectoryGroup PolicyNetworkingTicketing systemSophosVMwareHyper-VConnectWiseGoogle WorkspaceBoxDropbox

Company Brief

Atlas Technica
Managed service provider delivering cloud-first IT, cybersecurity, and managed infrastructure tailored to hedge funds, private equity firms, and alternative investment organizations.
Industry: Professional Services
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2016
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