Associate, Collections

Manage early-stage delinquency collections for past-due residential and consumer loan accounts by running call queues and letter campaigns, entering complete case notes, and contacting borrowers with empathy and professionalism. Assess borrower hardship and ability to repay, pursue Quality Right Party Contact outcomes, and set promise-to-pay or repayment arrangements. Support skip tracing, handle collection communication workflows, and prepare documentation for litigation referral and default processes.