Executive - Customer Engagement

Dubai Holding
United Arab Emirates
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Communication","Interpersonal skills","Problem-solving","Empathy","Professionalism"]

Serve as the primary point of contact for residents, handling inquiries, escalations, visits, and relationship building across community services, facilities, and policies. Resolve complaints and service requests by coordinating with internal teams and ensuring timely follow-up. Maintain accurate resident interaction records in the CRM, communicate clearly and empathetically, and proactively anticipate needs. Represent the community through participation in events while documenting feedback for continuous improvement.

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FursaFursa
Dubai Holding
Dubai Holding
1 day ago

Executive - Customer Engagement

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Serve as the primary point of contact for residents, handling inquiries, escalations, visits, and relationship building across community services, facilities, and policies. Resolve complaints and service requests by coordinating with internal teams and ensuring timely follow-up. Maintain accurate resident interaction records in the CRM, communicate clearly and empathetically, and proactively anticipate needs. Represent the community through participation in events while documenting feedback for continuous improvement.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as the main point of contact for resident inquiries, in-person visits, and escalations related to community services, facilities, and policies.
  • •Build strong relationships with residents and proactively anticipate needs with personalized support.
  • •Handle and resolve resident complaints and service requests in a timely and professional manner, coordinating internally and escalating when needed.
  • •Maintain clear, empathetic, and professional communication; document and track resident interactions and feedback in the CRM system.
  • •Participate in community events and initiatives to build rapport, keep residents informed about upcoming projects, and gather feedback.

Key Requirements

  • •3–5 years of experience in a customer service, client-facing, or community management role.
  • •Ability to work effectively independently and as part of a team.
  • •High proficiency with CRM software and other customer management tools.
  • •Excellent communication and interpersonal skills with a friendly, patient demeanour.
  • •Strong problem-solving skills with a proactive approach to issue resolution.
Experience:3-5 yearsCommunity management
Skills:CommunicationInterpersonal skillsProblem-solvingEmpathyProfessionalism
Tech Stack:CRM

Company Brief

Dubai Holding
Dubai Holding is a diversified global investment holding company that invests across real estate, hospitality, media, ICT, retail, and other sectors to support Dubai’s economic growth and strategic development.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 2004
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