CRM Support Finance and Technical

Avanade
Sydney, Brisbane, Melbourne
Workplace: HybridFull timeFunction: Finance & AccountingSkills: ["Communication","Analysis","Documentation","Client-facing support","Troubleshooting"]

Provide functional and technical support for Dynamics 365 Customer Engagement and Power Platform across Sales, Customer Service, Marketing, and Field Service. You’ll investigate and resolve issues, configure Dataverse and related CRM processes, support integrations and releases, and triage client requests through workshops. Own support deliverables (documentation, test scripts, runbooks) while managing tickets aligned to SLAs in a shared services, managed services environment.

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Avanade
Avanade
2 days ago

CRM Support Finance and Technical

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Provide functional and technical support for Dynamics 365 Customer Engagement and Power Platform across Sales, Customer Service, Marketing, and Field Service. You’ll investigate and resolve issues, configure Dataverse and related CRM processes, support integrations and releases, and triage client requests through workshops. Own support deliverables (documentation, test scripts, runbooks) while managing tickets aligned to SLAs in a shared services, managed services environment.
Location: Sydney, Brisbane, Melbourne
Workplace: Hybrid
Employment Type: Full time
Job Function: Finance & Accounting
Seniority: Mid level

Key Responsibilities

  • •Provide day-to-day functional support for Dynamics 365 CRM applications across Sales, Customer Service, Field Service, Marketing/Customer Insights, and related Power Platform components.
  • •Analyse client issues and translate them into specifications, configuration changes, automation opportunities, or development requirements.
  • •Configure and support CRM processes and Dataverse activities (leads, opportunities, accounts, contacts, cases, queues, SLAs, knowledge management, work orders, and customer journeys).
  • •Conduct functional and technical testing for configuration changes, customisations, integrations, patches, and release items during sprint/release cycles.
  • •Facilitate workshops/triage sessions, manage and prioritise support tickets to meet SLA commitments, and maintain functional documentation (design docs, test scripts, runbooks, release notes).

Key Requirements

  • •Experience supporting Dynamics 365 CRM/Customer Engagement live environments in client or shared services settings.
  • •Strong knowledge of CRM processes across Sales, Customer Service, Field Service, and Marketing/customer engagement.
  • •Hands-on configuration experience with Dataverse tables, columns, relationships, forms, views, dashboards, business rules/process flows, and security roles.
  • •Ability to develop and maintain low-to-medium complexity customisations using JavaScript/TypeScript, Power Automate, plugins, custom workflow activities, or custom APIs.
  • •Experience integrating Dynamics 365 CRM with third-party systems via APIs/connectors and Azure Integration Services (e.g., Logic Apps, Azure Functions, Azure Service Bus).
Experience:Dynamics 365CRM supportManaged servicesPower Platform
Skills:CommunicationAnalysisDocumentationClient-facing supportTroubleshooting
Certifications:PL-200PL-400MB-210MB-230MB-240MB-910
Tech Stack:Dynamics 365 CRMDynamics 365 Customer EngagementDataversePower PlatformPower AutomateJavaScriptTypeScriptC#.NETDataverse Web APIRESTODataAzure Integration ServicesLogic AppsAzure FunctionsAzure Service BusAzure DevOpsPCF controlsALMSolution management

Eligibility

Nationality:Australian National

Company Brief

Avanade
Global digital innovation and IT services company delivering Microsoft-based cloud, digital and application services. Partners with enterprises to design, build and run business solutions across cloud, data, AI, modern workplace and industry-specific transformations.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Seattle, United States
Founded: 2000
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn