Senior Customer Success Manager, UK

Algolia
London
Workplace: HybridFull timeGBP 83,500 - 104,400 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Relationship management","Problem-solving","Prioritization","Communication","Influence","Time management"]

Own post–go-live customer success for UK accounts by driving adoption, value realization, retention, and growth. Lead user enablement through product training, partner with Solutions Architects on project and technical requirements, and provide proactive recommendations to optimize platform usage. Monitor account health and churn risk, resolve issues with cross-functional teams, document ROI, and expand partnerships while acting as the internal voice of the customer.

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FursaFursa
Algolia
Algolia
1 day ago

Senior Customer Success Manager, UK

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own post–go-live customer success for UK accounts by driving adoption, value realization, retention, and growth. Lead user enablement through product training, partner with Solutions Architects on project and technical requirements, and provide proactive recommendations to optimize platform usage. Monitor account health and churn risk, resolve issues with cross-functional teams, document ROI, and expand partnerships while acting as the internal voice of the customer.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive and nurture post–go-live customers by increasing adoption and value realization for success, retention, and growth.
  • •Lead user enablement through product trainings.
  • •Partner with Solutions Architects to guide customers through project management and technical requirements for their Algolia implementation.
  • •Provide regular, proactive recommendations to optimize use of the platform and maximize adoption of product features.
  • •Track account metrics, identify churn risk and expansion opportunities, resolve account issues, and document ROI while acting as the voice of the customer.

Pay and Benefits

Salary: GBP 83,500 - 104,400 annually

Key Requirements

  • •4+ years of relevant experience in customer success, account management, digital consultancy, or project management, preferably in a SaaS business.
  • •Experience managing a portfolio of technical customer accounts and supporting a highly technical product.
  • •Fluency in English; a secondary language is beneficial.
  • •Demonstrated ability to establish credibility and communicate effectively at all levels of an organization.
  • •Proven skills in managing customer engagements to completion, prioritizing tasks, and driving issues to closure.
Experience:4+ yearsSaaS
Skills:Relationship managementProblem-solvingPrioritizationCommunicationInfluenceTime management
Languages:English

Company Brief

Algolia
Provides a hosted search and discovery API that enables developers and product teams to build fast, relevant search and discovery experiences across websites and applications with features like instant search, personalization, and analytics.
Industry: API Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn