Senior Specialist, Performance (Courier Pricing)

Delivery Hero
Kuala Lumpur
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Analytical","Results-driven","Stakeholder management","Communication","Negotiation"]

Design, analyze, and optimize rider payment and incentive strategies across 16 markets, treating incentives as a key operational lever. Use large-scale data to improve rider earnings, fleet satisfaction, and logistics performance while maintaining financial sustainability through metrics like CPO and delivery time. Drive regional rollout of data science models and automation, introduce innovations such as dynamic pricing and surge models, and partner with central product and cross-functional stakeholders to implement and adopt payment-related features.

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Delivery Hero
Delivery Hero
1 day ago

Senior Specialist, Performance (Courier Pricing)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Design, analyze, and optimize rider payment and incentive strategies across 16 markets, treating incentives as a key operational lever. Use large-scale data to improve rider earnings, fleet satisfaction, and logistics performance while maintaining financial sustainability through metrics like CPO and delivery time. Drive regional rollout of data science models and automation, introduce innovations such as dynamic pricing and surge models, and partner with central product and cross-functional stakeholders to implement and adopt payment-related features.
Location: Kuala Lumpur
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Define and optimize rider payment and incentive models, creating frameworks to balance consistency across markets with local adaptations.
  • •Continuously evaluate financial impact of payment models and monitor cost-per-order (CPO) trends to support profitability targets and rider supply.
  • •Analyze large datasets to identify trends and inefficiencies, and convert insights into strategic recommendations for rider payments and logistics operations.
  • •Execute regional implementation of advanced data science models and automated tools for rider payments and operational efficiency.
  • •Partner with central product and local operations/finance/product stakeholders to translate needs into product requests and ensure rollout and adoption of payment features and initiatives.

Key Requirements

  • •3+ years of professional experience in high-growth tech, logistics, strategy consulting, or investment banking; gig-economy/marketplace dynamics/logistics experience is a plus.
  • •University degree in STEM, Economics, Business, or a related quantitative field.
  • •Proficiency in Excel, SQL, and Looker to independently analyze data, uncover insights, and build robust models.
  • •Excellent English communication skills (written and spoken), comfortable challenging the status quo and negotiating with senior stakeholders.
  • •Ability to translate complex data into actionable strategic recommendations.
Experience:3+ yearsHigh-growth techLogisticsStrategy consultingInvestment bankingGig-economyMarketplace dynamics
Education:Bachelor's
Skills:AnalyticalResults-drivenStakeholder managementCommunicationNegotiation
Languages:English
Tech Stack:ExcelSQLLooker

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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