Application Support Engineer

Bounteous
London
Workplace: RemoteContractFunction: Product ManagementSkills: ["Incident management","Technical troubleshooting","Communication","Attention to detail","Ownership mindset"]

Provide production and demo support for a regulated derivatives trading exchange, ensuring system availability, stability, and performance. Monitor exchange applications, run daily operational processing, and manage incidents through triage, troubleshooting, escalation, and post-incident reviews. Support performance tuning, change and release validation, and maintain runbooks/SOPs for 24/7 rotational coverage. Collaborate with development, QA, infrastructure, and partners to improve and automate operational workflows.

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FursaFursa
Bounteous
Bounteous
1 day ago

Application Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide production and demo support for a regulated derivatives trading exchange, ensuring system availability, stability, and performance. Monitor exchange applications, run daily operational processing, and manage incidents through triage, troubleshooting, escalation, and post-incident reviews. Support performance tuning, change and release validation, and maintain runbooks/SOPs for 24/7 rotational coverage. Collaborate with development, QA, infrastructure, and partners to improve and automate operational workflows.
Location: London
Workplace: Remote
Employment Type: Contract
Job Function: Product Management

Key Responsibilities

  • •Provide expert-level remote production support and monitoring for production and demo trading exchange environments to ensure availability and stability.
  • •Execute and monitor daily operational processing, including contract scheduling, settlement of expired contracts, and end-of-day/start-of-day procedures.
  • •Triage, troubleshoot, and drive resolution of production incidents; follow escalation procedures and contribute to root cause analysis and post-incident reviews.
  • •Monitor and tune application/system performance to identify bottlenecks and maintain optimal exchange operations.
  • •Assist with version upgrades, deployments, and release validation; maintain runbooks/SOPs and support shift handovers, plus participate in automation and process improvements.

Key Requirements

  • •5+ years supporting or managing mission-critical production software applications.
  • •Strong working knowledge of Linux server operating systems.
  • •Proficiency in scripting and automation with Bash and/or Python.
  • •Hands-on experience with SQL and relational databases.
  • •Demonstrated incident management/troubleshooting in SLA-driven environments, with willingness to work a 24/7 rotational shift model including nights and weekends.
Experience:FintechFinancial servicesRegulated exchange
Skills:Incident managementTechnical troubleshootingCommunicationAttention to detailOwnership mindset
Tech Stack:LinuxBashPythonSQLGrafanaZabbixSplunkLogic MonitorKafkaAMQTomcatAWSEC2CloudWatchS3FIX protocolSFTPRelational databases

Company Brief

Bounteous
Bounteous is a digital experience consultancy that designs, builds, and optimizes digital products, platforms, and customer experiences for enterprise brands across marketing, commerce, and analytics.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Chicago, United States
Founded: 2003
WebsiteLinkedIn