Strategic Account Manager - MENA

Sardine
Dubai
Workplace: RemoteFull timeAED 395,000 - 465,000 annuallyFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Presentation","Project management","Stakeholder management","Analytical thinking","Relationship building","Process improvement","Collaboration"]

Manage a handful of MENA customers as their primary stakeholder, helping maximize ROI for fraud, payments, and compliance solutions. Build deep product and technology understanding and translate complex risk, fraud, compliance, and payment problems into actionable outcomes. Deliver KPI reporting, provide best-practice guidance for fraud and compliance, and collaborate with risk analytics teams to communicate and address new fraud typologies.

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FursaFursa
Sardine
Sardine
2 days ago

Strategic Account Manager - MENA

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Last checked: 10 hours agoStatus: Live

Job Summary

Manage a handful of MENA customers as their primary stakeholder, helping maximize ROI for fraud, payments, and compliance solutions. Build deep product and technology understanding and translate complex risk, fraud, compliance, and payment problems into actionable outcomes. Deliver KPI reporting, provide best-practice guidance for fraud and compliance, and collaborate with risk analytics teams to communicate and address new fraud typologies.
Location: Dubai
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for customers, handling day-to-day and strategic problems to maximize customer ROI.
  • •Develop a thorough understanding of the product, technology, and strategy, and communicate it succinctly to customers.
  • •Translate complex product and technology issues into simple, actionable solutions and manage the solution process internally and externally.
  • •Advise customers on best practices for fraud and compliance.
  • •Build, monitor, and communicate KPIs and provide strategic analysis for long-term expansion, including coordinating with risk analytics teams on new fraud typologies.

Pay and Benefits

Salary: AED 395,000 - 465,000 annually
Perks:Health InsuranceDentalVisionRemote WorkPaid Leave

Key Requirements

  • •7+ years in account management, customer success, risk management, or solutions architecture within B2B SaaS, including how customers integrate APIs.
  • •Domain experience in fraud, payments, compliance, fintech, or AML/KYC.
  • •Experience working in the banking vertical is highly preferred.
  • •Strong presentation skills for virtual and in-person meetings with multiple stakeholders.
  • •Exceptional project management and analytical skills, including KPI building and proficiency with business intelligence tools.
Experience:7+ yearsB2B SaaSFintechFraudPaymentsComplianceAML/KYCBankingRisk management
Skills:PresentationProject managementStakeholder managementAnalytical thinkingRelationship buildingProcess improvementCollaboration
Tech Stack:APIsRisk analyticsData scienceIntegrationsBusiness intelligenceKPIs

Company Brief

Sardine
Provides fraud prevention and account security solutions using machine learning to detect and block account takeover, payment fraud, and malicious actors for digital platforms and marketplaces.
Industry: Cybersecurity
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