Service Concierge - Natick, MA

Deliver a world-class customer experience for service center clients by greeting visitors, answering phones, directing inquiries, and scheduling appointments based on capacity and priority. Manage open service tasks and due bills with proactive customer follow-up, coordinate loaner agreements and Lyft rides, and generate work order pre-writes including signatures for pre-authorization. Support vehicle check-in with intake forms and photo documentation, and report facility repair requests through Service Channel.