Assistant Manager I (NA)

Tapestry
United States
Workplace: OnsiteFull timeUSD 18.5 - 38.25Function: Administration & Executive AssistanceExperience: 1+ yearsSkills: ["Leadership","Customer focus","Communication","Problem-solving","Conflict resolution","Motivation","Adaptability"]

Drive store performance at Coach by partnering with the Store Manager on sales strategy, forecasting, and KPI monitoring. Deliver exceptional, inclusive customer experiences while resolving issues and representing the brand. Recruit, onboard, and coach team members to build a strong talent pipeline. Help execute omni-channel and digital clienteling initiatives, maintain operational excellence (HR, scheduling, payroll, loss prevention, safety, merchandising), and collaborate with district and corporate teams on market-driven store strategy.

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FursaFursa
Tapestry
Tapestry
1 day ago

Assistant Manager I (NA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Drive store performance at Coach by partnering with the Store Manager on sales strategy, forecasting, and KPI monitoring. Deliver exceptional, inclusive customer experiences while resolving issues and representing the brand. Recruit, onboard, and coach team members to build a strong talent pipeline. Help execute omni-channel and digital clienteling initiatives, maintain operational excellence (HR, scheduling, payroll, loss prevention, safety, merchandising), and collaborate with district and corporate teams on market-driven store strategy.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Support the Store Manager in achieving sales goals through forecasting, planning, and category initiatives; monitor KPIs and adjust strategies.
  • •Create an inclusive, high-energy environment that meets Coach service standards; resolve customer issues and act as a brand ambassador.
  • •Recruit, onboard, and coach team members; foster collaboration and build a strong talent pipeline aligned with the brand vision.
  • •Support omni-channel and digital engagement, including virtual shopping and clienteling/customer data acquisition; leverage social media trends.
  • •Oversee operational excellence including compliance, scheduling, payroll, HR processes, loss prevention, visual merchandising standards, store safety, and vendor relationships.

Pay and Benefits

Salary: USD 18.5 - 38.25
Perks:Health InsuranceDentalVision401kPaid LeaveDisability InsuranceTuition AssistanceCommuter Benefits

Key Requirements

  • •1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
  • •Strong customer focus and ability to thrive in a fast-paced environment.
  • •Proven ability to inspire and motivate teams to exceed performance standards.
  • •Excellent communication, problem-solving, and conflict resolution skills.
  • •Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
Experience:1+ yearsRetailLuxuryFashionService industries
Skills:LeadershipCustomer focusCommunicationProblem-solvingConflict resolutionMotivationAdaptability
Languages:English
Tech Stack:Microsoft OfficeRetail systemsOmni-channelClientelingSocial media

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
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