Service Desk Analyst (k/m)

DP World
Poland
Workplace: HybridFull timePLN 78,900+ annuallyFunction: Customer Support (Service Desk)Skills: ["Collaboration","Time management","Problem-solving","Proactivity","Organization"]

Maintain first-line IT support for users by registering, monitoring, and managing service requests via a ticketing process. Investigate and resolve technical issues, escalate critical incidents, and analyze recurring problems with the wider IT team. Set up and administer user accounts across Active Directory, Microsoft Exchange, Microsoft Teams, and Unix environments, deploy and configure end-user devices, and handle minor non-warranty hardware repairs. Work in a hybrid setup in Swarzędz.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
DP World
DP World
4 days ago

Service Desk Analyst (k/m)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Maintain first-line IT support for users by registering, monitoring, and managing service requests via a ticketing process. Investigate and resolve technical issues, escalate critical incidents, and analyze recurring problems with the wider IT team. Set up and administer user accounts across Active Directory, Microsoft Exchange, Microsoft Teams, and Unix environments, deploy and configure end-user devices, and handle minor non-warranty hardware repairs. Work in a hybrid setup in Swarzędz.
Location: Poland
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Register, monitor, and manage service requests through the ticket management process.
  • •Provide first-line support by resolving technical issues and handling more complex cases with the IT team.
  • •Set up and manage user accounts in Active Directory, Microsoft Exchange, Microsoft Teams, and Unix environments.
  • •Deploy and configure desktop computers and laptops, including related support activities.
  • •Perform minor repairs for computer hardware and peripherals not covered by warranty or service agreements.

Pay and Benefits

Salary: PLN 78,900 annually
Perks:Health InsuranceGym MembershipPensionLearning Budget

Key Requirements

  • •Knowledge of IT tools and environments such as VPN, Active Directory, Jira, Microsoft Office, Microsoft Teams, and Linux.
  • •Very good English proficiency in speaking and writing.
  • •Ability to collaborate effectively in a dynamic, international environment while delivering IT projects.
  • •Excellent organization and ability to manage multiple tasks simultaneously.
  • •Proactive approach to identifying root causes and finding effective solutions (service desk/help desk/support experience is a plus).
Experience:IT support
Skills:CollaborationTime managementProblem-solvingProactivityOrganization
Languages:English
Tech Stack:Active DirectoryMicrosoft ExchangeMicrosoft TeamsUnixLinuxVPNJiraMicrosoft OfficeTicket management1st Line Support

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor