Senior Associate Service Transition Specialist

NTT
Cyberjaya
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Organization","Risk mitigation","Planning","Stakeholder management"]

Support service transition activities to ensure new or changed services are delivered by agreed timelines, costs, and service outcomes. Implement and govern transition projects end-to-end, manage client and internal stakeholders, facilitate engagement sessions, and mitigate transition risks. Coordinate validation and testing (including automation workflow) and ensure successful handover with operational readiness. Assist with ITSM (ServiceNow) integrations and troubleshooting while reporting execution against contracted plans.

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FursaFursa
NTT
NTT
4 days ago

Senior Associate Service Transition Specialist

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Last checked: 2 days agoStatus: Live

Job Summary

Support service transition activities to ensure new or changed services are delivered by agreed timelines, costs, and service outcomes. Implement and govern transition projects end-to-end, manage client and internal stakeholders, facilitate engagement sessions, and mitigate transition risks. Coordinate validation and testing (including automation workflow) and ensure successful handover with operational readiness. Assist with ITSM (ServiceNow) integrations and troubleshooting while reporting execution against contracted plans.
Location: Cyberjaya
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Implement, run, govern, and control transition projects from inception through completion.
  • •Manage client relationships and maintain constant communication with internal stakeholders during service transitions.
  • •Plan and facilitate stakeholder engagement sessions and manage client/internal escalations per standard processes.
  • •Report transition execution against contracted plans, identify major issues, and ensure handover for service execution and operational readiness validation.
  • •Coordinate validation and testing of services provisioned as part of the transition, including maintaining automation workflow and assisting with ITSM (ServiceNow) integrations and troubleshooting.

Key Requirements

  • •Bachelor’s degree (or equivalent) in Information Technology or a related field.
  • •Moderate experience in service transition/project management within an IT environment.
  • •Moderate experience applying and executing transition management methodologies and governance approaches.
  • •Demonstrated track record completing successful transitions into a multi-tier delivery organization.
  • •Manage stakeholder relationships with clients and vendors, with strong communication and organization skills.
Experience:IT environmentIT service managementEnterprise ITService transitionMulti-tier delivery
Education:Bachelor's
Skills:CommunicationOrganizationRisk mitigationPlanningStakeholder management
Certifications:PMPPRINCE2ITIL
Tech Stack:ServiceNowITSMITILIT support toolsAutomation workflow

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn