Service Designer - Join Our Talent Pool (Dubai, AE)

Serco
Dubai
Workplace: OnsiteFull timeFunction: Design (Product/UX/UI/Visual)Experience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Presentation","Facilitation","Teamwork","Empathy"]

Join Serco’s ExperienceLab as a Service Designer to deliver actionable customer insights and support business development in customer experience across the UAE and KSA. You’ll plan and conduct research, present findings, and contribute to design concepts and proposals, delivering projects with minimal oversight in collaboration with clients and account teams.

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FursaFursa
Serco
Serco
6 months ago

Service Designer - Join Our Talent Pool (Dubai, AE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Join Serco’s ExperienceLab as a Service Designer to deliver actionable customer insights and support business development in customer experience across the UAE and KSA. You’ll plan and conduct research, present findings, and contribute to design concepts and proposals, delivering projects with minimal oversight in collaboration with clients and account teams.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)

Key Responsibilities

  • •Plan, coordinate and conduct customer research to uncover customer needs and pain points (interviews, focus groups, journey mapping, persona creation, prototyping, workshops, usability testing, qualitative data analysis, reporting).
  • •Confidently present research proposals and service design deliverables with strong communication skills.
  • •Use design thinking to create or contribute to design concepts and recommendations, including prototyping when needed.
  • •Support new business development by providing expert information in proposals, pitches and client meetings.
  • •Deliver small to medium sized projects with minimal oversight from account managers, or contribute as part of a larger team.

Key Requirements

  • •Undergraduate degree and/or masters degree.
  • •A minimum of 2–4 years of relevant experience in a customer research, service design or experience consulting role.
  • •Relevant experience in service design or related role such as user experience design or design research.
  • •Knowledge of existing and emerging service design tools and methods (Adobe suite, Miro, Figma etc...).
Experience:2-4 yearsService designCustomer researchExperience consulting
Education:Bachelor's
Skills:CommunicationPresentationFacilitationTeamworkEmpathy
Tech Stack:AdobeMiroFigma

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn