Assistant Manager, Stores - Houston

RealReal
Houston
Workplace: OnsiteFull timeUSD 65,581.1 - 74,949.6Function: Administration & Executive AssistanceExperience: 1+ yearsSkills: ["Customer service orientation","Clienteling","Leadership","Teamwork","Problem-solving"]

Partner with the Store Manager to drive exceptional customer experience and meet supply-and-demand goals. Lead a team of Customer Experience Specialists, manage daily support, and foster an inclusive, high-performing culture. Train the team on product knowledge, sales techniques, and customer service, and lead on the sales floor when needed. Balance operational efficiency with clienteling and brand loyalty to maximize results.

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FursaFursa
RealReal
RealReal
4 days ago

Assistant Manager, Stores - Houston

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Partner with the Store Manager to drive exceptional customer experience and meet supply-and-demand goals. Lead a team of Customer Experience Specialists, manage daily support, and foster an inclusive, high-performing culture. Train the team on product knowledge, sales techniques, and customer service, and lead on the sales floor when needed. Balance operational efficiency with clienteling and brand loyalty to maximize results.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Collaborate with the Store Manager to uphold store values, drive metrics, and achieve business goals.
  • •Lead and manage the team of Customer Experience Specialists to ensure best-in-class customer experiences.
  • •Create an environment to achieve supply and demand goals through exceptional client experience and clienteling.
  • •Train and develop specialists on product knowledge, sales techniques, consignor education, and customer service.
  • •Lead on the sales floor and support store operations when the Store Manager is not on site.

Pay and Benefits

Salary: USD 65,581.1 - 74,949.6
Perks:401kHealth InsuranceDentalVisionPaid LeaveEquity

Key Requirements

  • •1+ years of store management experience, preferably in luxury or fashion retail
  • •Experience with commissioned sales/retail or operationally intensive businesses
  • •Ability to conduct routine employee touch-bases and performance reviews for training and development
  • •Confidence to strategically manage a sales floor (scheduling, zoning, coaching)
  • •Strong customer service and clienteling/sales skills with analytical problem-solving ability
Experience:1+ yearsLuxury retailFashion industryCommissioned salesRetail operationsConsignmentCustomer service
Skills:Customer service orientationClientelingLeadershipTeamworkProblem-solving
Tech Stack:MS ExcelGoogle SheetsGoogle SuiteApple hardware

Company Brief

RealReal
Operates an online luxury consignment marketplace for buying and selling authenticated pre-owned designer fashion, jewelry, watches, and home goods. It combines e-commerce with authentication, pricing, and logistics services for sellers and shoppers.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2011
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor