Airbus

22 hours ago

Student IT Supporter

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Provide first-point-of-contact IT support for employees in a large international environment, handling incidents and service requests with timely resolutions and strong customer service. Triage and resolve issues across areas like networking, hardware, Windows OS, and Google Workspace. Fulfill onboarding/offboarding requests, support IAM activities, manage IT assets, and document solutions through knowledge articles. Work in the Copenhagen office as part of a 24/7 follow-the-sun IT support organization.

Location: Copenhagen

Workplace: Onsite

Employment Type: Internship

Job Function: IT Support & Helpdesk

Seniority: Graduate level

Key Responsibilities

•Support colleagues as the first point of contact for IT incidents and service requests, ensuring timely resolution and good customer service.
•Resolve incidents of various complexity, using basic knowledge of networking, hardware, Windows OS, and Google Workspace.
•Fulfill service requests including IT onboarding/offboarding such as setting up user accounts, granting access, and preparing equipment.
•Ensure Identity and Access Management (IAM) activities are handled with proper attention and care.
•Capture and share knowledge by writing Knowledge Articles, and propose improvements to the IT Support process.

Key Requirements

•Currently studying within the IT field (does not have to be specifically IT Supporter).
•Fluent English (speaking and writing).
•Ability to convey technical details into easy-to-understand information.
•Attention to detail and ability to stick to agreed procedures.
•Ideally some experience writing documentation for IT ticket handling.

Experience:IT supportIT service management

Education:

Skills:CommunicationProblem-solvingAttention to detailPatienceInitiative

Certifications:ITIL

Languages:English

Tech Stack:Google WorkspaceGmailGoogle DriveGoogle SheetsWindows OSWindowsIPDNSDHCPIAMITIL

Company Brief

Airbus

Designs, manufactures, and sells commercial aircraft, helicopters, defense and space systems, and related services worldwide. Airbus is a leading aerospace and defense company delivering integrated solutions for civil and military aviation customers.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Toulouse, France

Founded: 1970

Website LinkedIn

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Airbus

22 hours ago

Student IT Supporter

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Copenhagen

Workplace: Onsite

Employment Type: Internship

Job Function: IT Support & Helpdesk

Seniority: Graduate level

Key Responsibilities

•Support colleagues as the first point of contact for IT incidents and service requests, ensuring timely resolution and good customer service.
•Resolve incidents of various complexity, using basic knowledge of networking, hardware, Windows OS, and Google Workspace.
•Fulfill service requests including IT onboarding/offboarding such as setting up user accounts, granting access, and preparing equipment.
•Ensure Identity and Access Management (IAM) activities are handled with proper attention and care.
•Capture and share knowledge by writing Knowledge Articles, and propose improvements to the IT Support process.

Key Requirements

•Currently studying within the IT field (does not have to be specifically IT Supporter).
•Fluent English (speaking and writing).
•Ability to convey technical details into easy-to-understand information.
•Attention to detail and ability to stick to agreed procedures.
•Ideally some experience writing documentation for IT ticket handling.

Experience:IT supportIT service management

Education:

Skills:CommunicationProblem-solvingAttention to detailPatienceInitiative

Certifications:ITIL

Languages:English

Tech Stack:Google WorkspaceGmailGoogle DriveGoogle SheetsWindows OSWindowsIPDNSDHCPIAMITIL

Company Brief

Airbus

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Toulouse, France

Founded: 1970

Website LinkedIn