Customer Business Operations Specialist

NVIDIA
Japan
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Analytical skills","Communication","Cross-department collaboration","Problem-solving","Process improvement"]

Own end-to-end order and supply management for a strategic direct customer, from purchase order processing and booking/delivery coordination to weekly forecast tracking and proactive handling of schedule changes. Manage finance operations such as payment confirmations, accounts receivable reconciliation, credit limits, and rebate tracking. Create customer-facing compliance documents and support RMA workflows across multiple production sites, partnering closely with sales, finance, operations, and global teams.

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FursaFursa
NVIDIA
NVIDIA
1 week ago

Customer Business Operations Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own end-to-end order and supply management for a strategic direct customer, from purchase order processing and booking/delivery coordination to weekly forecast tracking and proactive handling of schedule changes. Manage finance operations such as payment confirmations, accounts receivable reconciliation, credit limits, and rebate tracking. Create customer-facing compliance documents and support RMA workflows across multiple production sites, partnering closely with sales, finance, operations, and global teams.
Location: Japan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Own end-to-end order and supply management for a strategic direct customer, including purchase order processing, booking/delivery coordination, and weekly forecast tracking.
  • •Manage schedule changes and proactively resolve delays, pull-ins, and push-outs with operations and demand planning teams.
  • •Handle finance-related operations including monthly payment confirmation, accounts receivable reconciliation, credit limit management, and rebate tracking.
  • •Develop and maintain customer-facing and compliance documents (e.g., export parameter sheets, environmental regulatory surveys, quotations) and support RMA processes end to end.
  • •Collaborate with sales, finance, operations, and global teams to facilitate reliable delivery across the customer’s multiple production sites and drive continuous process improvement.

Key Requirements

  • •Bachelor’s degree in Business, Supply Chain, or related field.
  • •More than 3 years of experience in customer operations, supply chain operations, or order management.
  • •Hands-on experience with order-to-delivery workflows (order intake, booking, backlog management, shipment coordination, post-delivery follow-up).
  • •Practical experience with an ERP or order management system (e.g., SAP or equivalent).
  • •Ability to collaborate cross-departmentally and communicate effectively with Japanese and English stakeholders (written and verbal).
Experience:3+ yearsSemiconductorHigh-growth technology
Education:Bachelor's in Business, Supply Chain, or related field
Skills:Analytical skillsCommunicationCross-department collaborationProblem-solvingProcess improvement
Languages:JapaneseEnglish
Tech Stack:ERPOrder management systemSAPAccounts receivableCredit limitRebate trackingRMA

Company Brief

NVIDIA
Designs and manufactures GPUs, AI accelerators, and system-on-chip products for gaming, data centers, professional visualization, and automotive markets, enabling advanced graphics, AI, and high-performance computing solutions worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1993
Glassdoor
Glassdoor: 4.3
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