Director, Learning Experience Design (Hybrid)

Discover Financial
Richmond, Virginia, Chicago, Plano, Illinois
Workplace: HybridFull timeUSD 173,000 - 197,400 annuallyFunction: Education & TrainingEducation: bachelorsSkills: ["Coaching","Leadership","Innovation","Risk mitigation","Collaboration"]

Lead the design, development, and continuous improvement of high-impact learning experiences for operations associates, turning learning into an in-the-flow driver of operational performance. This strategic role modernizes instructional design with human-centered learning science and integrates AI to accelerate creation and maintenance. You will coach a team, build and run a Learning Center of Excellence, partner with operational stakeholders to set an annual agenda, and measure learning impact using evaluation models and operational data.

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Discover Financial
Discover Financial
1 week ago

Director, Learning Experience Design (Hybrid)

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Job Summary

Lead the design, development, and continuous improvement of high-impact learning experiences for operations associates, turning learning into an in-the-flow driver of operational performance. This strategic role modernizes instructional design with human-centered learning science and integrates AI to accelerate creation and maintenance. You will coach a team, build and run a Learning Center of Excellence, partner with operational stakeholders to set an annual agenda, and measure learning impact using evaluation models and operational data.
Location: Richmond, Virginia, Chicago, Plano, Illinois
Workplace: Hybrid
Employment Type: Full time
Job Function: Education & Training
Seniority: Director level

Key Responsibilities

  • •Lead a team responsible for the design, development, and continuous improvement of learning experiences for operations associates.
  • •Champion AI integration across the learning design and maintenance lifecycle to reduce time-to-market and keep knowledge repositories current.
  • •Coach and mentor people leaders, instructional designers, and creative specialists to adopt agile methods and experiment with new delivery approaches.
  • •Partner with operational and frontline stakeholders to co-create an annual strategic learning agenda and ensure execution across business and learning initiatives.
  • •Establish and monitor learning performance metrics using evaluation models and data to drive continuous improvement and demonstrate impact on operational KPIs.

Pay and Benefits

Salary: USD 173,000 - 197,400 annually

Key Requirements

  • •Bachelor’s degree.
  • •At least 5 years of experience in instructional design and development.
  • •At least 5 years of experience in project management, program management, or a combination (planning, executing, tracking, reporting).
  • •At least 5 years of experience with client consulting.
  • •At least 5 years of experience in people management.
Experience:Instructional designLearning and developmentClient consultingPeople leadershipProgram management
Education:Bachelor's
Skills:CoachingLeadershipInnovationRisk mitigationCollaboration
Tech Stack:AIGenerative AIAutomationInstructional designLearning scienceHuman-centered designData analytics

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn