Assistant - Customer Relations

National Bank of Fujairah
United Arab Emirates
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 1-3 yearsEducation: bachelorsSkills: ["Customer focus","Communication","Collaboration","Results orientation","Agility and innovation"]

Welcome and attend customers at the branch, direct them to the right work station, and provide fast, accurate service while processing security-related requests and applications. Deliver courteous customer service that aligns with agreed standards, handle branch phone calls, and support customers with timely clarification. Coordinate with colleagues to support branch sales and service targets, cross-sell and refer high-profile/wealth customers to the OCR, and maintain security item custody.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
National Bank of Fujairah
National Bank of Fujairah
3 hours ago

Assistant - Customer Relations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Welcome and attend customers at the branch, direct them to the right work station, and provide fast, accurate service while processing security-related requests and applications. Deliver courteous customer service that aligns with agreed standards, handle branch phone calls, and support customers with timely clarification. Coordinate with colleagues to support branch sales and service targets, cross-sell and refer high-profile/wealth customers to the OCR, and maintain security item custody.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Welcome and attend customers, direct them to the appropriate location/work station, and provide express service.
  • •Receive applications and input requests in the system for authorization for security items.
  • •Provide customer service support to ensure timely and accurate completion in line with procedures and service standards.
  • •Respond to branch telephone calls and provide prompt, courteous clarifications to internal and external customers.
  • •Cross-sell and refer high-profile/wealth customers to the OCR and maintain custody of security items (e.g., cheque books, returned cheques).

Key Requirements

  • •Minimum 1 to 3 years of experience in another financial institution would be preferred.
  • •Bachelor’s degree in a business-related field or equivalent is required.
  • •Degree/diploma in Commerce or equivalent would be preferred.
  • •Ability to provide timely and accurate customer service following specified procedures.
  • •Basic technical competencies across retail banking, compliance, communication, and customer focus.
Experience:1-3 yearsFinancial servicesRetail banking
Education:Bachelor's in business related field
Skills:Customer focusCommunicationCollaborationResults orientationAgility and innovation
Tech Stack:Core and Regulatory Banking Systems (Retail Banking)

Eligibility

Nationality:National Only

Company Brief

National Bank of Fujairah
Provides corporate and retail banking services in the United Arab Emirates, including accounts, lending, trade finance, treasury, and digital banking solutions. Serves businesses and individual customers through a network focused on the Fujairah and broader UAE market.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Fujairah, United Arab Emirates
Founded: 1982
WebsiteLinkedIn