Technical Success Manager

Darktrace
Melbourne, Sydney
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Presentation","Stakeholder management","Cross-functional collaboration"]

Partner with security, IT, and technical stakeholders to turn deployments into meaningful adoption of cybersecurity technology. Build technical success plans that identify high-value use cases, drive customer time-to-value, and reduce risk through proactive health indicators and mitigation planning. Provide technical health insights for renewal readiness, QBRs, growth discussions, and account strategy, and surface opportunities for expansion, upsell, and cross-sell.

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FursaFursa
Darktrace
Darktrace
1 month ago

Technical Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 days agoStatus: Live

Job Summary

Partner with security, IT, and technical stakeholders to turn deployments into meaningful adoption of cybersecurity technology. Build technical success plans that identify high-value use cases, drive customer time-to-value, and reduce risk through proactive health indicators and mitigation planning. Provide technical health insights for renewal readiness, QBRs, growth discussions, and account strategy, and surface opportunities for expansion, upsell, and cross-sell.
Location: Melbourne, Sydney
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build trusted relationships with customer security and IT teams to understand priorities, workflows, and success outcomes.
  • •Create technical success plans to help customers adopt the platform, reduce risk, and realise measurable value.
  • •Identify high-value use cases and use product usage/engagement/health indicators to spot adoption gaps and retention risks.
  • •Guide customers from deployment to active use to accelerate time-to-value and reduce handover friction, including mitigation planning for blockers and integration challenges.
  • •Bring technical health insights into renewal readiness, QBRs, growth discussions, and account strategy, and surface expansion opportunities with the Account Executive.

Key Requirements

  • •3+ years of experience in a technical, customer-facing role (e.g., Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, or Product Specialist).
  • •Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
  • •Proven ability to drive adoption, retention, technical value realisation, and customer health improvement.
  • •Ability to translate complex technical concepts into clear, practical guidance for customers and internal teams.
  • •Experience engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives; security operations/SOC workflows are desirable.
Experience:3+ yearsCybersecuritySaaS
Skills:CommunicationPresentationStakeholder managementCross-functional collaboration
Tech Stack:SOC workflowsThreat detectionIncident responseHealth scoringAdoption analyticsRenewal governance

Company Brief

Darktrace
Develops AI-driven cybersecurity solutions that detect, respond to, and neutralize cyber threats across cloud, email, network, and endpoint environments using machine learning and anomaly detection to protect enterprises globally.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United Kingdom
Founded: 2013
WebsiteLinkedIn