Darktrace

10 hours ago

Technical Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Partner with security, IT, and technical stakeholders to turn deployments into meaningful adoption of cybersecurity technology. Build technical success plans that identify high-value use cases, drive customer time-to-value, and reduce risk through proactive health indicators and mitigation planning. Provide technical health insights for renewal readiness, QBRs, growth discussions, and account strategy, and surface opportunities for expansion, upsell, and cross-sell.

Location: Melbourne, Sydney

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build trusted relationships with customer security and IT teams to understand priorities, workflows, and success outcomes.
•Create technical success plans to help customers adopt the platform, reduce risk, and realise measurable value.
•Identify high-value use cases and use product usage/engagement/health indicators to spot adoption gaps and retention risks.
•Guide customers from deployment to active use to accelerate time-to-value and reduce handover friction, including mitigation planning for blockers and integration challenges.
•Bring technical health insights into renewal readiness, QBRs, growth discussions, and account strategy, and surface expansion opportunities with the Account Executive.

Key Requirements

•3+ years of experience in a technical, customer-facing role (e.g., Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, or Product Specialist).
•Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
•Proven ability to drive adoption, retention, technical value realisation, and customer health improvement.
•Ability to translate complex technical concepts into clear, practical guidance for customers and internal teams.
•Experience engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives; security operations/SOC workflows are desirable.

Experience:3+ yearsCybersecuritySaaS

Skills:CommunicationPresentationStakeholder managementCross-functional collaboration

Tech Stack:SOC workflowsThreat detectionIncident responseHealth scoringAdoption analyticsRenewal governance

Company Brief

Darktrace

Develops AI-driven cybersecurity solutions that detect, respond to, and neutralize cyber threats across cloud, email, network, and endpoint environments using machine learning and anomaly detection to protect enterprises globally.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 2013

Website LinkedIn

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Darktrace

10 hours ago

Technical Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Melbourne, Sydney

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Build trusted relationships with customer security and IT teams to understand priorities, workflows, and success outcomes.
•Create technical success plans to help customers adopt the platform, reduce risk, and realise measurable value.
•Identify high-value use cases and use product usage/engagement/health indicators to spot adoption gaps and retention risks.
•Guide customers from deployment to active use to accelerate time-to-value and reduce handover friction, including mitigation planning for blockers and integration challenges.
•Bring technical health insights into renewal readiness, QBRs, growth discussions, and account strategy, and surface expansion opportunities with the Account Executive.

Key Requirements

•3+ years of experience in a technical, customer-facing role (e.g., Customer Success Manager, Technical Success Manager, Technical Account Manager, Technical Consultant, or Product Specialist).
•Understanding of enterprise cybersecurity, networking, cloud, SaaS, or infrastructure environments.
•Proven ability to drive adoption, retention, technical value realisation, and customer health improvement.
•Ability to translate complex technical concepts into clear, practical guidance for customers and internal teams.
•Experience engaging with security engineers, SOC analysts, system administrators, technical leaders, and executives; security operations/SOC workflows are desirable.

Experience:3+ yearsCybersecuritySaaS

Skills:CommunicationPresentationStakeholder managementCross-functional collaboration

Tech Stack:SOC workflowsThreat detectionIncident responseHealth scoringAdoption analyticsRenewal governance

Company Brief

Darktrace

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cambridge, United Kingdom

Founded: 2013

Website LinkedIn