Work from Home - Bilingual (Spanish) Senior Customer Service Coordinator - Partnership Servicing

Discover Financial
Richmond, Virginia, Florida, Las Vegas, Wilmington, Phoenix, Utah, Ohio
Workplace: RemoteFull timeUSD 49,774 - 49,774 annuallyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer focus","Empathy","De-escalation","Problem-solving","Communication"]

Provide bilingual customer care for partnership servicing by investigating concerns, resolving escalated complaints, and de-escalating complex situations. You’ll listen for customer needs, own issue resolution aligned with compliance requirements, and guide coworkers when issues require support. The role also involves reporting trends and helping implement process improvements, while working virtually with strict home-office and internet performance standards.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Discover Financial
Discover Financial
1 day ago

Work from Home - Bilingual (Spanish) Senior Customer Service Coordinator - Partnership Servicing

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide bilingual customer care for partnership servicing by investigating concerns, resolving escalated complaints, and de-escalating complex situations. You’ll listen for customer needs, own issue resolution aligned with compliance requirements, and guide coworkers when issues require support. The role also involves reporting trends and helping implement process improvements, while working virtually with strict home-office and internet performance standards.
Location: Richmond, Virginia, Florida, Las Vegas, Wilmington, Phoenix, Utah, Ohio
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide best-in-class customer service by listening, understanding needs, and problem-solving to deliver a positive customer experience.
  • •Investigate customer concerns, own issue resolution, and handle complaints and escalated situations in alignment with compliance requirements.
  • •De-escalate complex customer interactions using strong listening, questioning, call control, and de-escalation techniques.
  • •Identify trends in customer needs and help create and implement process improvements.
  • •Support and guide other customer service advocates, providing in-the-moment feedback and connecting associates to the right resources.

Pay and Benefits

Salary: USD 49,774 annually
Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceDisability InsuranceBackup Childcare

Key Requirements

  • •High school diploma, GED, or equivalent certification.
  • •At least 3 years of customer service or call center experience.
  • •Fluent in Spanish and English.
  • •At least 1 year of Google Suite or Microsoft Office experience.
  • •Complete a Language Assessment and demonstrate strong attention to detail, judgment, and independent decision-making.
Education:High School
Skills:Customer focusEmpathyDe-escalationProblem-solvingCommunication
Languages:SpanishEnglish
Tech Stack:Google SuiteMicrosoft Office

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn