NTT

3 months ago

BPO Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead end-to-end delivery of outbound sales operations, driving revenue performance, SLAs, and KPI attainment while ensuring strong customer satisfaction and service quality. Manage day-to-day client interactions, represent operations in client reviews, and resolve escalations. Develop sales strategies and business plans, monitor market trends, and drive continuous improvement. Oversee reporting, governance, workforce planning, hiring, attrition, and team development for international voice processes.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Plan, direct, and evaluate outbound sales operations to meet revenue targets, SLAs, and KPIs.
•Lead and develop team leaders and frontline teams, including performance reviews, coaching, and employee engagement.
•Manage day-to-day client interactions, represent operations in client reviews, and ensure alignment with expectations and contractual requirements.
•Develop and implement sales strategies and business plans while monitoring market trends and driving continuous improvement.
•Analyze operational reports, ensure compliance and governance, control efficiency and cost, and oversee workforce planning including hiring and attrition management.

Pay and Benefits

Perks:MedicalVisionDentalRrspPaid TrainingEapDisability

Key Requirements

•10+ years in BPO/sales operations.
•Experience managing international voice processes.
•Strong leadership and capability to manage and develop teams.
•Deep understanding of sales operations, metrics, and KPI delivery.
•Excellent client-facing communication with data-driven decision-making and problem-solving skills.

Experience:10+ yearsBPOSales operationsInternational voice

Skills:LeadershipClient communicationData-driven decision-makingProblem-solvingStrategic thinking

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT