Associate - Seller Support

Majid Al Futtaim
Egypt
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Customer focus","Teamwork","Adaptability"]

Assist sellers on the Majid Al Futtaim marketplace by handling accounts, product listings, orders, and payments; educate on platform policies; investigate disputes; and drive a seamless selling experience through proactive problem solving and cross-functional coordination within a fast-paced retail environment.

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Majid Al Futtaim
Majid Al Futtaim
4 months ago

Associate - Seller Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Assist sellers on the Majid Al Futtaim marketplace by handling accounts, product listings, orders, and payments; educate on platform policies; investigate disputes; and drive a seamless selling experience through proactive problem solving and cross-functional coordination within a fast-paced retail environment.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide timely and comprehensive assistance to sellers via email, phone, and chat regarding account setup, product listing, order management, payments, and general inquiries.
  • •Help sellers with setting up accounts, listing products, managing orders, handling payments, and answering questions.
  • •Educate sellers on platform policies, procedures, and best practices to ensure compliance and optimize their selling experience, including guidelines for listings, pricing, and promotions.
  • •Investigate and resolve seller concerns, complaints, and disputes to achieve a positive resolution for both seller and customer.
  • •Perform root cause analysis to understand why problems occur and suggest effective fixes.

Key Requirements

  • •Bachelor’s degree in E-commerce, Business Administration or other relevant field.
  • •2+ years of experience in Seller Support, Customer Support, Operations or Seller Experience.
  • •Strong self-motivation, and capacity to learn on the fly in a fast-paced environment.
  • •Excellent and effective communication, composure, and professional attitude.
  • •Exemplary performance record, particularly with regard to SLA, quality & productivity.
Experience:2+ yearsRetailE-commerceMarketplace
Education:Bachelor's
Skills:CommunicationProblem-solvingCustomer focusTeamworkAdaptability
Languages:English

Company Brief

Majid Al Futtaim
Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1992
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Glassdoor: 3.5
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