Advisor HR – 2nd Shift - Carthage, MS (Choctaw)

Tyson Foods
United States
Workplace: OnsiteFull timeUSD 20.67 - 35.1 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Troubleshooting","Organization","Multi-tasking"]

Provide process and transactional support for HR systems and workflows as a first point of contact for users. Handle case management via ServiceNow, chat, and phone support, including walk-up support and routing calls to People Operations. Resolve first-level HR requests, update employee information, monitor HR inboxes, and respond or escalate issues to the appropriate HR teams—while meeting service level agreements and KPIs.

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Tyson Foods
Tyson Foods
3 days ago

Advisor HR – 2nd Shift - Carthage, MS (Choctaw)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide process and transactional support for HR systems and workflows as a first point of contact for users. Handle case management via ServiceNow, chat, and phone support, including walk-up support and routing calls to People Operations. Resolve first-level HR requests, update employee information, monitor HR inboxes, and respond or escalate issues to the appropriate HR teams—while meeting service level agreements and KPIs.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide basic navigation and support for routine correspondence (e.g., address changes, application support, background check corrections, and employee self-service support).
  • •Manage process and transactional support for HR systems and user requests through case management, chat, and phone support.
  • •Handle high-volume walk-up support and route incoming support calls to the People Operations team.
  • •Intake and update employee personal information, support HR system navigation, and assist with LOA support and navigation.
  • •Monitor HR inboxes, respond directly or escalate issues to appropriate HR teams while improving service level agreement performance.

Pay and Benefits

Salary: USD 20.67 - 35.1 hourly

Key Requirements

  • •Bachelor's degree or an equivalent combination of education and experience.
  • •2+ years of relevant customer support experience and past data entry experience.
  • •Intermediate computer skills, including proficiency in Microsoft Excel, Word, and PowerPoint.
  • •Ability to communicate effectively with a broad range of end users in both verbal and written form.
  • •Excellent customer service plus basic analytical, troubleshooting, planning, and organizational skills in a fast-paced environment.
Experience:2+ years
Education:Bachelor's
Skills:Customer serviceCommunicationTroubleshootingOrganizationMulti-tasking
Tech Stack:ServiceNowMicrosoft ExcelMicrosoft WordMicrosoft PowerPointSAPWorkday

Company Brief

Tyson Foods
Tyson Foods is a global food company that produces and markets chicken, beef, and pork products, along with prepared foods and packaged protein brands for retail and foodservice customers.
Industry: Food Production
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Springdale, United States
Founded: 1935
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Glassdoor: 3.5
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