Builder - Customer Support Specialist

Reevo
San Francisco
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Attention to detail","Ownership","Problem-solving","Curiosity"]

Own end-to-end customer issue resolution in the day-to-day support queues for a B2B revenue platform, reproducing bugs, escalating with engineer-ready tickets, and turning recurring patterns into product improvements. Ensure timely SLAs and contribute to operational efficiency by building support playbooks such as macros, triage rules, tagging taxonomy, and escalation paths. Work closely with teams in Reevo’s SF office five days a week.

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FursaFursa
Reevo
Reevo
1 day ago

Builder - Customer Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own end-to-end customer issue resolution in the day-to-day support queues for a B2B revenue platform, reproducing bugs, escalating with engineer-ready tickets, and turning recurring patterns into product improvements. Ensure timely SLAs and contribute to operational efficiency by building support playbooks such as macros, triage rules, tagging taxonomy, and escalation paths. Work closely with teams in Reevo’s SF office five days a week.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer queries in support queues, resolving issues within SLAs end to end.
  • •Reproduce reported issues before escalating and file clean, engineer-ready tickets when needed.
  • •Track recurring issues and patterns, feeding user insights into product development.
  • •Identify process optimizations and automation to improve operational efficiency.
  • •Help build support playbooks including macros, triage rules, tagging taxonomy, and escalation paths.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid Leave

Key Requirements

  • •1+ years of experience in customer support or user operations in a B2B SaaS or technology environment.
  • •Excellent verbal and written communication with strong attention to detail.
  • •Genuine curiosity about how products work, forming hypotheses from errors before escalating.
  • •Ownership mindset: follow issues through to resolution rather than handoff.
  • •Comfort working with ambiguity and documenting answers when no playbook exists.
Experience:B2B SaaSTechnology environment
Skills:CommunicationAttention to detailOwnershipProblem-solvingCuriosity
Tech Stack:PylonZendeskIntercomSalesforceHubSpotCRM

Company Brief

Reevo
Reevo provides an AI-native unified GTM platform combining CRM, sales engagement, conversational intelligence, prospecting, and forecasting to automate admin work and streamline revenue operations for marketing, sales, and customer success teams.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series A
Headquarters: Santa Clara, United States
Founded: 2024
WebsiteLinkedInGlassdoor