Test Center Manager

Prometric
United States
Workplace: OnsiteFull timeFunction: Facilities, Workplace & Physical OperationsEducation: high_schoolSkills: ["Communication","Decision-making","Report writing","Multi-tasking","Conflict resolution"]

Lead day-to-day operations of a Prometric test center, ensuring facility standards, exam integrity, and smooth performance for candidates and clients. You’ll schedule and supervise test center administrators, oversee security and verification procedures, and handle hiring, training, timesheets, and expenses. Serve as a point of contact for irregular situations and resolve or escalate candidate and building issues, while maintaining policies and participating in quality and audit programs.

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FursaFursa
Prometric
Prometric
2 weeks ago

Test Center Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Lead day-to-day operations of a Prometric test center, ensuring facility standards, exam integrity, and smooth performance for candidates and clients. You’ll schedule and supervise test center administrators, oversee security and verification procedures, and handle hiring, training, timesheets, and expenses. Serve as a point of contact for irregular situations and resolve or escalate candidate and building issues, while maintaining policies and participating in quality and audit programs.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Facilities, Workplace & Physical Operations
Seniority: Manager level

Key Responsibilities

  • •Ensure facilities, operations, and performance at the assigned test center meet Prometric and testing-client standards.
  • •Plan schedules and supervise regular and temporary Test Center Administrators, including hiring and training.
  • •Oversee security and verification procedures for test candidates, including lock/security system use and key holding.
  • •Review and approve staff timesheets and expenses; educate staff on performance levers and coach them to targets.
  • •Act as a TCA when needed, operate required equipment (e.g., DVR/camera/IVR/alarm), and file reports or escalate irregularities and candidate/building issues.

Pay and Benefits

Perks:Paid HolidaysSick Time401kEmployee AssistanceVisionFsaLegal

Key Requirements

  • •High school diploma or equivalent (college experience is a plus).
  • •Minimum two years of customer service experience (e.g., call center, retail, restaurant).
  • •One year of management or supervisory experience.
  • •Must be 18 years of age to qualify.
  • •Familiarity with Microsoft Windows-based computer programs and applications (including MS Office, Outlook, and web browsing).
Education:High School
Skills:CommunicationDecision-makingReport writingMulti-taskingConflict resolution
Tech Stack:Microsoft WindowsMS OfficeOutlookExplorerWeb browsingDVRDigital cameraIVRAlarm system

Company Brief

Prometric
Provides computer-based testing, assessment, and credentialing services for certification bodies, professional associations, and academic institutions. Operates exam delivery, proctoring, and assessment programs across a global network.
Industry: Education
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Baltimore, United States
Founded: 1990
WebsiteLinkedIn