PRADA Client Advisor (m/f/d)

Prada Group
Munich
Workplace: OnsiteFull timeFunction: SalesSkills: ["Communication","Interpersonal skills","Negotiation","Customer focus","Sales"]

Deliver an exceptional in-store PRADA experience by welcoming and serving clients, understanding their preferences, and providing expert product and brand guidance. Build and maintain client relationships using CRM and digital tools, proactively cross-sell across departments, and meet individual sales targets and KPIs. Stay current on fashion trends and competitors, handle customer complaints with support from your line manager, and maintain visual standards and shop-floor security.

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Prada Group
Prada Group
1 day ago

PRADA Client Advisor (m/f/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Deliver an exceptional in-store PRADA experience by welcoming and serving clients, understanding their preferences, and providing expert product and brand guidance. Build and maintain client relationships using CRM and digital tools, proactively cross-sell across departments, and meet individual sales targets and KPIs. Stay current on fashion trends and competitors, handle customer complaints with support from your line manager, and maintain visual standards and shop-floor security.
Location: Munich
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Welcome and serve customers, providing an excellent in-store experience at all times.
  • •Maintain and develop client relationships using an individual approach and CRM/digital tools.
  • •Proactively cross-sell with all departments to maximize sales opportunities and achieve individual targets and KPIs.
  • •Ensure brand and product knowledge, stay up to date on fashion trends and competitors, and address customer complaints with the line manager when needed.
  • •Maintain shop-floor and visual display standards while complying with operational guidelines and stock procedures, with attention to preventing product thefts.

Key Requirements

  • •Excellent communication and interpersonal skills with the ability to connect with a diverse clientele.
  • •Strong sales and negotiation skills with the ability to meet and exceed sales targets.
  • •Passion for luxury fashion trends and an understanding of the luxury retail market.
  • •Ability to proactively build client relationships and use CRM and digital tools effectively.
  • •Strong product and brand knowledge, including the ability to stay up to date on fashion trends and competitors.
Experience:Luxury retail
Skills:CommunicationInterpersonal skillsNegotiationCustomer focusSales
Tech Stack:CRMDigital tools

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn