Customer Service Workbench Product Operations Project Intern (TikTok Shop) - 2026 Start

TikTok
Singapore
Workplace: OnsiteInternshipFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Logical thinking","Problem-solving","Communication","Coordination","Detail-oriented"]

Support end-to-end operations for TikTok Shop’s international customer service workbench, including quarterly requirement delivery, launch acceptance, issue feedback loops, and post-launch reviews. Manage requirement intake across business lines, optimize upstream/downstream collaboration, and help implement intelligent customer service factor requirements for the chatbot. Contribute to training content updates and user enablement through sessions and Q&A support.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
TikTok
TikTok
1 day ago

Customer Service Workbench Product Operations Project Intern (TikTok Shop) - 2026 Start

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Support end-to-end operations for TikTok Shop’s international customer service workbench, including quarterly requirement delivery, launch acceptance, issue feedback loops, and post-launch reviews. Manage requirement intake across business lines, optimize upstream/downstream collaboration, and help implement intelligent customer service factor requirements for the chatbot. Contribute to training content updates and user enablement through sessions and Q&A support.
Location: Singapore
Workplace: Onsite
Employment Type: Internship
Job Function: Customer Support (Service Desk)
Seniority: Intern level

Key Responsibilities

  • •Independently manage end-to-end rollout of MWF quarterly requirements, including requirement clarification, progress tracking, launch acceptance, and post-launch review.
  • •Build and maintain a daily issue feedback and resolution mechanism by collecting frontline issues, identifying root causes, driving solutions, and closing the loop with stakeholders.
  • •Own content updates and version iterations of MWF product training materials and set up feedback collection and optimization for training usefulness.
  • •Support quarterly requirement management by collecting, reviewing, and submitting requirements, and following up on historical backlog items.
  • •Assist in collecting, reviewing, and implementing ongoing factor requirements for the intelligent dialogue bot (Chatbot) and help establish quality validation standards.

Key Requirements

  • •Currently pursuing a Bachelor's degree or above in Computer Science, Information Management, Statistics, E-commerce, or related fields.
  • •Strong logical thinking with the ability to break down complex problems and solve issues.
  • •Excellent communication and coordination skills to work with technical, product, business, and operations teams.
  • •Detail-oriented, responsible, and able to handle multiple tasks in parallel.
  • •Preferred: proficiency in office tools (Lark Docs, Excel, PowerPoint) and ability to produce data analysis reports.
Experience:E-commerceInternet productOperationsCustomer service systems
Education:Bachelor's in Computer Science, Information Management, Statistics, E-commerce
Skills:Logical thinkingProblem-solvingCommunicationCoordinationDetail-oriented
Tech Stack:Lark DocsExcelPowerPointSQL

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn