Customer Service Representative

Coordinate Pre-Licensing and Post-Licensing program communications end-to-end, serving as the central contact for students, instructors, sponsors, and regulatory agencies. Manage course welcome and exam information, eligibility, retake steps, and documentation. Support exam administration and scheduling, maintain accurate student records, and handle state commission reporting. Partner with instructors using rosters and progress updates, while using student information systems, LMS/CRM tools, and spreadsheets to track and report outcomes.