Collections Officer.Retail Collections Credit Cards-MGS.Credit Management Group

Manage a queue of delinquent retail credit card accounts by contacting customers via phone, letters, email, fax, and legal processes. Use Finn1 (a web-based automated collection system) to monitor accounts, update contact details, and maintain billing and account records. Negotiate repayment plans, settlements, and follow up on promises to ensure payments. Identify potential skips/fraud and escalate irregularities, while meeting performance targets and handling reports as needed.