Alo Yoga

1 month ago

Warehouse Help Desk Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide Tier 2 onsite IT support for warehouse operations, focusing on Zebra printers and handheld devices, Windows and Mac systems, and collaboration with Warehouse Management Systems (WMS) and Corporate IT to resolve escalated issues and keep day-to-day technology running smoothly.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide Tier 1-2 IT support for warehouse operations, including hardware, software, and network issues
•Support and troubleshoot Zebra label printers and Zebra handheld mobile computers
•Provide technical support for Windows and Mac devices used in the warehouse
•Respond to and manage service requests via the company’s ticketing system (Freshservice or similar)
•Collaborate with other IT teams, including WMS, Network, and Corporate IT teams, to resolve cross-functional issues and support large-scale projects

Pay and Benefits

Salary: USD 30 - 35 hourly

Key Requirements

•A+ Certification or proven experience in a Tier 2 support role.
•Minimum of 2 years of professional experience providing hands-on technical support in a warehouse environment.
•Strong experience with Zebra printers and Zebra handheld mobile computers.
•Experience with Windows and Mac support.
•Familiarity with ticketing systems (such as Freshservice, ServiceNow, or Jira) and remote support tools.

Experience:2+ yearsWarehousingLogisticsIT support

Skills:Problem-solvingCustomer serviceCommunicationTeamworkTime management

Certifications:A+ Certification

Languages:English

Tech Stack:Zebra printersZebra handheld mobile computersWindowsMacFreshserviceServiceNowJiraDattoSDMAzureActive DirectoryJamfWMSExchange 365ZoomMicrosoft Teams

Company Brief

Alo Yoga

Designs and sells premium yoga-inspired apparel, activewear, and accessories direct-to-consumer and through retail partners. Known for stylish performance fabrics, lifestyle branding, and a strong digital and retail presence globally.

Industry: Fashion & Apparel

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Los Angeles, United States

Founded: 2007

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Alo Yoga

1 month ago

Warehouse Help Desk Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide Tier 1-2 IT support for warehouse operations, including hardware, software, and network issues
•Support and troubleshoot Zebra label printers and Zebra handheld mobile computers
•Provide technical support for Windows and Mac devices used in the warehouse
•Respond to and manage service requests via the company’s ticketing system (Freshservice or similar)
•Collaborate with other IT teams, including WMS, Network, and Corporate IT teams, to resolve cross-functional issues and support large-scale projects

Pay and Benefits

Salary: USD 30 - 35 hourly

Key Requirements

•A+ Certification or proven experience in a Tier 2 support role.
•Minimum of 2 years of professional experience providing hands-on technical support in a warehouse environment.
•Strong experience with Zebra printers and Zebra handheld mobile computers.
•Experience with Windows and Mac support.
•Familiarity with ticketing systems (such as Freshservice, ServiceNow, or Jira) and remote support tools.

Experience:2+ yearsWarehousingLogisticsIT support

Skills:Problem-solvingCustomer serviceCommunicationTeamworkTime management

Certifications:A+ Certification

Languages:English

Tech Stack:Zebra printersZebra handheld mobile computersWindowsMacFreshserviceServiceNowJiraDattoSDMAzureActive DirectoryJamfWMSExchange 365ZoomMicrosoft Teams

Company Brief

Alo Yoga

Industry: Fashion & Apparel

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Los Angeles, United States

Founded: 2007

Website LinkedIn