Head of Operations

David Energy
New York
Workplace: HybridFull timeFunction: Business OperationsExperience: 7-10 yearsSkills: ["Team leadership","Communication","Analytical thinking","Cross-functional collaboration"]

Lead and scale the company’s operations across enrollment, billing, field services, and customer support, building the processes, systems, and teams needed for rapid growth in a hardware-enabled energy platform. Partner with Product, Engineering, and Sales to ensure execution-ready workflows, strong controls, and auditable performance as the business expands.

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David Energy
David Energy
6 months ago

Head of Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead and scale the company’s operations across enrollment, billing, field services, and customer support, building the processes, systems, and teams needed for rapid growth in a hardware-enabled energy platform. Partner with Product, Engineering, and Sales to ensure execution-ready workflows, strong controls, and auditable performance as the business expands.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Own enrollment & billing operations from readiness and submission through usage validation, invoicing, and exception resolution
  • •Own hardware implementation and field operations, including installation readiness, commissioning, and handoff to steady-state operations
  • •Lead Customer Support as an operational function integrated with enrollment, billing, and field operations
  • •Define and own KPIs, operating rhythms, and escalation frameworks across operations
  • •Ensure enrollment, billing, field operations, and support comply with regulatory, contractual, and safety requirements

Pay and Benefits

Perks:Health InsuranceDental401k

Key Requirements

  • •7–10 years of experience owning complex, execution-heavy operations in a scaling company
  • •Direct experience leading complex back office operations in a data-intensive or regulated environment
  • •Experience overseeing hardware deployments, field operations, or physical infrastructure implementations
  • •Strong team builder who is comfortable being hands-on while building systems that can scale
  • •Strong analytical and systems mindset, with experience using data to manage performance (SQL preferred)
Experience:7-10 yearsEnergySoftware
Skills:Team leadershipCommunicationAnalytical thinkingCross-functional collaboration
Tech Stack:SQL

Company Brief

David Energy
David Energy is a grid‑tech electricity supplier using software to optimize consumption, integrate distributed energy resources (batteries, EVs, thermostats, solar), and participate in markets to lower costs and increase use of clean power for commercial and residential customers.
Industry: Utilities
Company Size: Small (11 to 50 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: New York, United States
Founded: 2019
Glassdoor
Glassdoor: 2.6
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