Fortinet

3 weeks ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Provide direct technical web and telephone support for Fortinet’s Centralized Management and SOC solutions, troubleshooting FortiAnalyzer and FortiManager issues through analysis, replication, and testing. Collect and interpret reported information, recommend corrective actions and workarounds, and manage cases through closure while setting customer expectations. Partner with QA and software development teams to identify bugs, reproduce customer environments, consult release notes and documentation, and deliver knowledge transfer to peer engineers.

Location: Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide direct technical web and telephone support, ensuring reported issues are well understood and necessary information is collected.
•Troubleshoot FortiAnalyzer and FortiManager problems, analyze collected information, and recommend corrective actions.
•Reproduce customer environments using lab equipment, test/repeat issues to identify bugs, and consult technical documentation, bulletins, and release notes.
•Manage cases until closure, proactively follow up to obtain changes/solutions, and manage customer communications and expectations.
•Provide customer education as needed and deliver knowledge transfer to peer engineers; recommend alternative solutions or workarounds.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid HolidaysPaid LeaveSick TimeEquity

Key Requirements

•4+ years of experience in a technical support role in a networking/security company (or equivalent education).
•Strong understanding of TCP/IP, routing protocols, and L2/L3 switches.
•Experience with security products, especially firewalls and VPN gateways.
•Strong troubleshooting and problem-solving skills with experience providing technical support for data networking and/or security products.
•Strong English skills (written and verbal) and a Bachelor’s degree in computer science/software engineering or a related field (desired).

Experience:4+ yearsNetworkingSecurity

Education:Bachelor's in computer science, Software Engineering or related field

Skills:TroubleshootingProblem-solvingCustomer communicationCustomer educationKnowledge sharing

Languages:English

Tech Stack:FortiAnalyzerFortiManagerTCP/IPRouting protocolsL2 switchesL3 switchesFirewallsVPN gatewaysSQLLinuxYAMLVM/Cloud

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

3 weeks ago

Technical Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Atlanta

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide direct technical web and telephone support, ensuring reported issues are well understood and necessary information is collected.
•Troubleshoot FortiAnalyzer and FortiManager problems, analyze collected information, and recommend corrective actions.
•Reproduce customer environments using lab equipment, test/repeat issues to identify bugs, and consult technical documentation, bulletins, and release notes.
•Manage cases until closure, proactively follow up to obtain changes/solutions, and manage customer communications and expectations.
•Provide customer education as needed and deliver knowledge transfer to peer engineers; recommend alternative solutions or workarounds.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid HolidaysPaid LeaveSick TimeEquity

Key Requirements

•4+ years of experience in a technical support role in a networking/security company (or equivalent education).
•Strong understanding of TCP/IP, routing protocols, and L2/L3 switches.
•Experience with security products, especially firewalls and VPN gateways.
•Strong troubleshooting and problem-solving skills with experience providing technical support for data networking and/or security products.
•Strong English skills (written and verbal) and a Bachelor’s degree in computer science/software engineering or a related field (desired).

Experience:4+ yearsNetworkingSecurity

Education:Bachelor's in computer science, Software Engineering or related field

Skills:TroubleshootingProblem-solvingCustomer communicationCustomer educationKnowledge sharing

Languages:English

Tech Stack:FortiAnalyzerFortiManagerTCP/IPRouting protocolsL2 switchesL3 switchesFirewallsVPN gatewaysSQLLinuxYAMLVM/Cloud

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn