Stage Experience Lead - Full Time (Toronto, ON, CA, M6A 3A1)

Sephora
Toronto
Workplace: OnsiteFull timeCAD 22.2 - 26.1 hourlyFunction: Administration & Executive AssistanceSkills: ["Communication","Influencing","Team building","Coaching","Client service"]

Oversee all sales-floor departments at a Sephora location, ensuring teams follow Sephora’s selling model and deliver outstanding client service. Own the client experience by responding to feedback and escalating issues through the appropriate channels. Support training on client interactive technology, help coordinate in-store events, and coach teams through performance assessment and regular check-ins while staying on top of sales performance and business opportunities.

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FursaFursa
Sephora
Sephora
5 days ago

Stage Experience Lead - Full Time (Toronto, ON, CA, M6A 3A1)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Oversee all sales-floor departments at a Sephora location, ensuring teams follow Sephora’s selling model and deliver outstanding client service. Own the client experience by responding to feedback and escalating issues through the appropriate channels. Support training on client interactive technology, help coordinate in-store events, and coach teams through performance assessment and regular check-ins while staying on top of sales performance and business opportunities.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee sales floor departments (e.g., Beauty, Skincare, Fragrance & Haircare) within the assigned Sephora location
  • •Ensure teams properly execute Sephora’s selling model and provide outstanding client service
  • •Support timely response to client feedback per department and help action client-related issues
  • •Support training for client interactive technology used by the selling cast
  • •Coach performance within the assigned area and participate in regular check-ins with direct reports

Pay and Benefits

Salary: CAD 22.2 - 26.1 hourly

Key Requirements

  • •1 to 3 years of experience in a similar role in a similar-volume store or equivalent internal experience
  • •Excellent verbal and written communication skills with the ability to influence business partners at all levels
  • •Proven ability to create and lead teams by attracting and identifying talented store leaders
  • •Experience training and developing cast to drive sales and deliver outstanding client service
Experience:RetailBeauty retail
Skills:CommunicationInfluencingTeam buildingCoachingClient service
Tech Stack:Client interactive technology

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn