Lead CSR / Teller - South Holland - Full Time

Fifth Third Bancorp
Illinois
Workplace: OnsiteFull timeUSD 43,680 - 67,700 annuallyFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer service","Risk awareness","Confidentiality","Sound judgment","Problem resolution"]

Provide excellent customer service in complex teller/CSR interactions, using independent judgment to assess and manage risk while delivering a positive customer experience. Deepen customer relationships by listening, resolving inquiries, and following up on issues. Handle cash and support daily office operations, balancing records, completing cash counts and FCA requests, and maintaining up-to-date policy knowledge. Refer customers to appropriate bankers and business partners and assist in training new customer service representatives.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

Lead CSR / Teller - South Holland - Full Time

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Last checked: 5 hours agoStatus: Live

Job Summary

Provide excellent customer service in complex teller/CSR interactions, using independent judgment to assess and manage risk while delivering a positive customer experience. Deepen customer relationships by listening, resolving inquiries, and following up on issues. Handle cash and support daily office operations, balancing records, completing cash counts and FCA requests, and maintaining up-to-date policy knowledge. Refer customers to appropriate bankers and business partners and assist in training new customer service representatives.
Location: Illinois
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide complex CSR/teller customer service by listening to needs, asking questions, and guiding customers to meet their financial needs.
  • •Follow up on customer inquiries, provide responsive correspondence, and ensure confidentiality of customer business.
  • •Perform office operations including monthly cash counts with the Financial Center Manager, monthly FCA requests, and daily balancing and outage correction.
  • •Collaborate with Financial Center Manager and maintain current knowledge of bank policies and financial center procedures.
  • •Identify customer needs during interactions and referrals; maintain retail product/service knowledge and refer to bankers/business partners using appropriate tools; assist in training newly hired customer service representatives.

Pay and Benefits

Salary: USD 43,680 - 67,700 annually

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
Education:High School
Skills:Customer serviceRisk awarenessConfidentialitySound judgmentProblem resolution

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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