Service Advisor - AutoNation Ford Gulf Freeway

AutoNation
Houston
Workplace: OnsiteFull timeFunction: SalesEducation: high_schoolSkills: ["Communication","Consultative selling","Interpersonal skills","Organizational skills","Customer follow-up"]

Serve as the customer-facing link between service technicians and drivers in a high-volume automotive service department. Schedule and prepare appointments, greet customers, assess vehicle needs, and use a consultative approach to explain recommendations and upsell required maintenance. Create transparent repair orders with cost and time estimates, coordinate with technicians and parts associates, and follow up to ensure satisfaction while meeting sales and customer service targets.

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FursaFursa
AutoNation
AutoNation
4 weeks ago

Service Advisor - AutoNation Ford Gulf Freeway

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 1 day ago

Job Summary

Serve as the customer-facing link between service technicians and drivers in a high-volume automotive service department. Schedule and prepare appointments, greet customers, assess vehicle needs, and use a consultative approach to explain recommendations and upsell required maintenance. Create transparent repair orders with cost and time estimates, coordinate with technicians and parts associates, and follow up to ensure satisfaction while meeting sales and customer service targets.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Set, confirm, and prepare customer appointments for a great service experience.
  • •Greet customers, determine vehicle needs via customer information and inspections, and explain technician recommendations in clear language.
  • •Use consultative selling to support ongoing required maintenance and identify upsell opportunities.
  • •Produce repair orders with transparent cost and time estimates, coordinating with technicians and parts associates for timely completion.
  • •Follow up with customers on vehicle status and satisfaction based on their preferred communication style.

Pay and Benefits

Perks:401kHealth InsuranceDentalVisionParental Leave

Key Requirements

  • •High school diploma or equivalent.
  • •Proven ability to provide an exceptional customer experience.
  • •Ability to set and achieve targeted goals.
  • •Demonstrated communication, consultative, interpersonal and organizational skills.
  • •Experience and desire to work with technology and maintain a valid in-state driver’s license with an acceptable driving record.
Experience:Automotive
Education:High School
Skills:CommunicationConsultative sellingInterpersonal skillsOrganizational skillsCustomer follow-up
Licenses:Valid in-state driver’s license

Company Brief

AutoNation
AutoNation is a leading automotive retailer in the United States, operating a network of new and used vehicle dealerships, service centers, and parts operations while offering financing, insurance, and vehicle remarketing services.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Lauderdale, United States
Founded: 1996
WebsiteLinkedIn