Ripple

2 months ago

Executive IT Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the primary IT contact for Ripple’s executive leadership, providing white-glove, hands-on support across office and home environments. Own and improve executive IT support processes, troubleshoot and escalate issues, and manage hardware/software upgrades. Evaluate and deploy new technologies to boost executive productivity, security, and device/identity management. This role includes scheduled on-call coverage and domestic/international travel as needed.

Location: New York, Miami

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Serve as the sole IT contact for executives (C-level, SVP, VP) and executive assistants, bridging IT support across teams.
•Provide personalized white-glove support for executive technology needs in both office and home environments.
•Build and own executive IT support processes and procedures, including crisis escalation and triage to the right teams.
•Respond to executive technology issues and support on-call schedules.
•Evaluate and deploy new technologies and manage hardware/software upgrades to improve executive productivity and security.

Travel: High travel

Pay and Benefits

Perks:Health InsuranceRetirementParental LeaveLearning BudgetMobile Stipend

Key Requirements

•6+ years of IT support experience in a corporate environment.
•Significant experience supporting company executives and executive assistants.
•Strong technical knowledge across corporate IT (AV, networking, security, cellular, etc.).
•Strong problem solving, organization, and project management skills.
•Hands-on experience supporting enterprise SaaS platforms and device/identity management (e.g., macOS/Windows, Azure AD, Jamf, Intune).

Experience:Corporate ITEnterprise SaaS

Skills:Problem-solvingOrganizationProject managementCommunication

Languages:En

Tech Stack:AVNetworkingSecurityCellularNeatCrestronLogitech AVGoogle WorkspaceOktaSlackAtlassian suiteMacOSWindowsAzure ADJamfIntuneClaudeGemini

Company Brief

Ripple

Website

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Ripple

2 months ago

Executive IT Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: New York, Miami

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Serve as the sole IT contact for executives (C-level, SVP, VP) and executive assistants, bridging IT support across teams.
•Provide personalized white-glove support for executive technology needs in both office and home environments.
•Build and own executive IT support processes and procedures, including crisis escalation and triage to the right teams.
•Respond to executive technology issues and support on-call schedules.
•Evaluate and deploy new technologies and manage hardware/software upgrades to improve executive productivity and security.

Travel: High travel

Pay and Benefits

Perks:Health InsuranceRetirementParental LeaveLearning BudgetMobile Stipend

Key Requirements

•6+ years of IT support experience in a corporate environment.
•Significant experience supporting company executives and executive assistants.
•Strong technical knowledge across corporate IT (AV, networking, security, cellular, etc.).
•Strong problem solving, organization, and project management skills.
•Hands-on experience supporting enterprise SaaS platforms and device/identity management (e.g., macOS/Windows, Azure AD, Jamf, Intune).

Experience:Corporate ITEnterprise SaaS

Skills:Problem-solvingOrganizationProject managementCommunication

Languages:En

Tech Stack:AVNetworkingSecurityCellularNeatCrestronLogitech AVGoogle WorkspaceOktaSlackAtlassian suiteMacOSWindowsAzure ADJamfIntuneClaudeGemini

Company Brief

Ripple

Website