IT Helpdesk Specialist (Remote)

Provide first-line technical support to employees for hardware, software, and network issues across phone, email, and in-person troubleshooting. Help set up, configure, and maintain computers and peripherals, and accurately document requests in a ticketing system to ensure timely resolution. Collaborate with the IT team on process and systems improvements, deliver training on new tools, and support IT projects while staying current on technology best practices.