Sika

1 day ago

Customer Service Coordinator – Order Fulfillment

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Interact with customers by phone and email to answer inquiries about products and services. Process and input sales orders (LPO) into SAP for Sika UAE customers, schedule and follow up on deliveries, and coordinate delivery details with logistics. Monitor stock availability and allocations across quotations/orders/projects, maintain order lists, and support order processing and customer complaint resolution while ensuring QA/QC compliance with company standards.

Location: Dubai

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Attend customer queries by phone and email and forward to the respective KAM/TMM when required.
•Input sales orders (LPO) into SAP for Sika UAE customers.
•Schedule deliveries and follow up with customers to ensure timely delivery.
•Check stock availability and allocations per quotation/order/project.
•Send delivery schedules to logistics (quantity, location, contact) and support QA/QC compliance with Quality and EHS management systems.

Key Requirements

•Graduate in Business Management or equivalent.
•3 years related experience.
•Excellent interpersonal and communication skills; English (spoken & written) and Arabic is an advantage.
•Proficient in Microsoft Office; SAP experience is an advantage (willing to upgrade skills).
•Excellent negotiation and presentation skills.

Experience:3+ years

Education:Bachelor's in Business Management

Skills:Interpersonal skillsCommunicationNegotiationPresentation

Languages:EnglishArabic

Tech Stack:SAPMicrosoft Office

Company Brief

Sika

Global specialty chemicals company supplying systems and products for bonding, sealing, damping, reinforcing and protecting in the construction and industrial sectors. Offers adhesives, sealants, concrete admixtures, and roofing systems worldwide.

Industry: Chemical Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Baar, Switzerland

Founded: 1910

Website LinkedIn

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Sika

1 day ago

Customer Service Coordinator – Order Fulfillment

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Attend customer queries by phone and email and forward to the respective KAM/TMM when required.
•Input sales orders (LPO) into SAP for Sika UAE customers.
•Schedule deliveries and follow up with customers to ensure timely delivery.
•Check stock availability and allocations per quotation/order/project.
•Send delivery schedules to logistics (quantity, location, contact) and support QA/QC compliance with Quality and EHS management systems.

Key Requirements

•Graduate in Business Management or equivalent.
•3 years related experience.
•Excellent interpersonal and communication skills; English (spoken & written) and Arabic is an advantage.
•Proficient in Microsoft Office; SAP experience is an advantage (willing to upgrade skills).
•Excellent negotiation and presentation skills.

Experience:3+ years

Education:Bachelor's in Business Management

Skills:Interpersonal skillsCommunicationNegotiationPresentation

Languages:EnglishArabic

Tech Stack:SAPMicrosoft Office

Company Brief

Sika

Industry: Chemical Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Baar, Switzerland

Founded: 1910

Website LinkedIn