IT Operations Support Lead

Airwallex
Singapore
Workplace: OnsiteFull timeFunction: IT Operations (Systems/Network Admin)Skills: ["Communication","Documentation","Troubleshooting","Multitasking","Vendor management"]

Serve as the IT Site Lead for Airwallex’s Singapore offices and the regional IT support lead for new Southeast Asia sites. Own site IT operations and reliability, provide escalated technical support across SEA, and deliver hands-on onboarding/offboarding and executive/VIP support. You’ll troubleshoot macOS and Windows issues, support SaaS applications, manage vendors and logistics, and provide AV support while writing clear documentation and continuously improving processes.

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Airwallex
Airwallex
1 month ago

IT Operations Support Lead

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Last checked: 7 hours agoStatus: Live

Job Summary

Serve as the IT Site Lead for Airwallex’s Singapore offices and the regional IT support lead for new Southeast Asia sites. Own site IT operations and reliability, provide escalated technical support across SEA, and deliver hands-on onboarding/offboarding and executive/VIP support. You’ll troubleshoot macOS and Windows issues, support SaaS applications, manage vendors and logistics, and provide AV support while writing clear documentation and continuously improving processes.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: IT Operations (Systems/Network Admin)
Seniority: Mid level

Key Responsibilities

  • •Act as the senior on-site IT contact for Singapore, owning IT issues, operations, and reliability.
  • •Provide escalated regional IT support to SEA sites (Malaysia, Vietnam, Indonesia) and ensure issues are addressed and escalated when needed.
  • •Deliver hands-on on-site and remote technical support for employees and contractors, including troubleshooting macOS, Windows, and major SaaS applications.
  • •Run new hire onboarding/offboarding and provide AV, event, and executive/VIP support for staff and visiting executives.
  • •Manage vendors, procurement, and inventory logistics, partner with workplace and other teams on office build-outs, and write documentation and guides.

Key Requirements

  • •Strong written and verbal communication skills in English.
  • •Site lead or site management experience as the primary IT site lead/owner in a regional or remote office.
  • •Strong technical troubleshooting skills across hardware and software.
  • •Experience with basic administration of Google Workspace, Okta, Confluence, JIRA, and Zoom.
  • •Intermediate networking troubleshooting (wifi, DNS, and office networks).
Skills:CommunicationDocumentationTroubleshootingMultitaskingVendor management
Languages:English
Tech Stack:MacOSWindowsGoogle WorkspaceOktaConfluenceJIRAZoomSaaS

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
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