Principal Associate, Communications - PULSE NetDocs Team

Discover Financial
Houston, Richmond
Workplace: OnsiteFull timeUSD 98,900 - 112,900 annuallyFunction: Communications, PR & CommunityExperience: 3+ yearsEducation: bachelorsSkills: ["Written communication","Verbal communication","Project management","Change management","Stakeholder management"]

Join the PULSE NetDocs team to orchestrate partner-facing documentation and release communications for the PULSE Network. You’ll manage end-to-end document lifecycles for bi-annual releases, monthly publications, and emergency alerts, while maintaining governance, validation, and compliance evidence. Using Jira-based workflows and repository tooling, you’ll coordinate with SMEs, legal, and risk partners to ensure accurate, brand-consistent messaging through internal and external channels.

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Discover Financial
Discover Financial
5 days ago

Principal Associate, Communications - PULSE NetDocs Team

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Last checked: 18 hours agoStatus: Live

Job Summary

Join the PULSE NetDocs team to orchestrate partner-facing documentation and release communications for the PULSE Network. You’ll manage end-to-end document lifecycles for bi-annual releases, monthly publications, and emergency alerts, while maintaining governance, validation, and compliance evidence. Using Jira-based workflows and repository tooling, you’ll coordinate with SMEs, legal, and risk partners to ensure accurate, brand-consistent messaging through internal and external channels.
Location: Houston, Richmond
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Manage the end-to-end lifecycle of partner-facing documentation and communications, including bi-annual network releases, monthly OnPoint publications, and emergency alerts.
  • •Execute pre- and post-publication validation to maintain quality control and ensure alignment with established procedures, controls, and risk frameworks.
  • •Use Jira to manage request intake, groom user stories, and support “Definition of Ready” for document revisions.
  • •Maintain document repository integrity and manage publication across internal and external portals with brand consistency and accuracy.
  • •Provide evidence to support internal audit needs by documenting procedures and executing control testing within the NetDocs framework.

Pay and Benefits

Salary: USD 98,900 - 112,900 annually

Key Requirements

  • •Bachelor’s degree or military experience.
  • •At least 3 years of experience in communications, technical writing, release management, or project operations.
  • •Ability to manage end-to-end document lifecycles and execute communication tactics with high attention to detail.
  • •Experience using Jira-based workflows and authoring/document systems.
  • •Preferred: 4+ years in documentation lifecycle management, release communications, or financial services operations.
Experience:3+ yearsFinancial servicesTechnical documentationRelease managementProject operationsNetwork releases
Education:Bachelor's
Skills:Written communicationVerbal communicationProject managementChange managementStakeholder management
Tech Stack:JiraGoogle WorkspaceSharePointAdobe FramemakerOnPointDocument repositoriesInternal and external portals

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn