Head of Operations

BJAK
London
Workplace: HybridFull timeFunction: Business OperationsSkills: ["Hands-on","Problem-solving","Organisational skills","Execution","Cross-functional collaboration"]

Own the operational backbone of the UK business by translating UK objectives into day-to-day execution. Lead operational strategy, customer service and internal workflows, and drive process improvement through bottleneck removal and automation. Build and develop an operations and admin team, oversee administration and internal operations, and step in hands-on during escalated, high-stakes cases—partnering closely with the CEO to scale efficiently.

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FursaFursa
BJAK
BJAK
2 days ago

Head of Operations

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own the operational backbone of the UK business by translating UK objectives into day-to-day execution. Lead operational strategy, customer service and internal workflows, and drive process improvement through bottleneck removal and automation. Build and develop an operations and admin team, oversee administration and internal operations, and step in hands-on during escalated, high-stakes cases—partnering closely with the CEO to scale efficiently.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Sr. Director level

Key Responsibilities

  • •Define and execute operational strategies supporting UK growth and BJAK objectives.
  • •Run day-to-day operations across customer service, administrative operations, and internal workflows.
  • •Hire, lead, and develop an operations and admin team with ownership and accountability.
  • •Drive process improvement by identifying bottlenecks, automating where possible, and implementing systems to cut cost and increase speed.
  • •Lead customer support for escalated/high-stakes cases and oversee office administration, documentation, vendor coordination, and internal policy adherence.

Key Requirements

  • •Strong background in operations, execution, or internal business operations in tech, fintech, or fast-scaling environments.
  • •Proven experience leading operations and admin teams in high-expectation environments.
  • •Hands-on mindset to solve problems directly, not just delegate.
  • •Strong organisational, execution, and problem-solving skills.
  • •Ability to operate in ambiguity and bring structure to fast-moving situations.
Experience:FintechTechFast-scaling
Skills:Hands-onProblem-solvingOrganisational skillsExecutionCross-functional collaboration
Languages:English

Company Brief

BJAK
Bjak is a Malaysia-based insurtech that operates an online insurance comparison and distribution platform across SEA, simplifying purchase and servicing of motor and life insurance using digital tools and AI-enabled services.
Industry: InsurTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Selangor, Malaysia
Founded: 2019
Glassdoor
Glassdoor: 2.5
WebsiteLinkedInGlassdoor