Manager, Process Support Engineering

Lead a team of Process Support Engineers to drive customer technology adoption across semiconductor manufacturing environments. Serve as the interface between customers and Applied Materials business units, managing technical escalations and ensuring successful process optimization, equipment qualification, installation, troubleshooting, and maintenance. Oversee operational performance of installed systems and support customer training. Build team capability through training, coaching, and certification, while managing resource planning, forecasting, and continuous improvement to improve process performance and customer satisfaction.